Carrier® Service Technician

Name: Carrier® Service Technician
Rating: 4.2 (111 reviews)
Author: Carrier Corporation

By: Carrier Corporation

Utilities

Features & Capabilities

The Carrier Service Technician app is a field-ready utility for HVAC/R technicians. It helps identify the right parts for warranty or non-warranty repairs, supports on-site part sourcing with an onboard GPS to locate the nearest Carrier Parts Centers, and lets technicians save and reference job details.

Key capabilities include an AI Assistant (Beta) for troubleshooting, intelligent equipment search by serial or model, parts identification, technical literature access, warranty and service history lookup, and tools like system capacity calculations, product catalog access, training resources, and Bluetooth/NFC diagnostics to streamline service workflows.

User Growth & Download Statistics

App Energy Home Automation Education Task Management

By:

Carrier Corporation

Rating:

4.20

(111) 0.10

Version:

6.160.3 Last updated: 2026-05-20

Version code:

885828310

Creation date:

2016-09-09

Compatible devices:

Size:

129.81MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 148,880 ▲ 661

Other platforms

Carrier® Service Technician (v6.160.3)

100,300 3.40

(180)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Carrier Corporation

Apple Apps Store

https://apps.apple.com/us/app/carrier-service-technician/id1123086541

User Reviews

Users broadly praise the app for quick access to unit docs, warranty status, and model/serial lookups, and for NFC features that can save time. However, repeated connectivity problems to boards, NFC/barcode scanning failures, and frequent crashes severely hinder use in the field. Data availability is inconsistent, with missing service/install documents or parts data for older units. Account creation and login issues, plus overall sluggish performance, compound frustrations. The app shows potential and some teams find it useful when functioning, but reliability and data access must be improved to meet technician needs.

Pros

Access to unit documents, warranty status, and data for connected systems.
Easy lookup of model numbers/serials and warranty status.
NFC features save time in the field.
Partner login unlocks full functionality.
Tech literature and data are easier to access than older systems.

Cons

Frequent crashes on startup or when opening the app.
Connectivity issues connecting to control boards, NFC, and barcodes.
Missing parts data and service/install documents for some units.
Account creation and login issues, including cross-brand sign-in confusion.
Overall slowness and performance problems.

Recent reviews

I spent 2 hours trying to replace a control board and trying to connect to the new board. Whenever I would “tap” to connect it would say an error has occurred. Then I manually put in whatever I needed and I would “tap” to connect to the new board and it would say an error has occurred. Why would you have to program a new board with an app when in the past companies would just use dip switches? I had to leave the customers house with no heat because this app would not connect to the old or new board.

by de*****, 2026-03-24

Everytime I have to use this app even if it’s 4 times a week I have to update it and put my password back in. Yet nothing ever works better. The NFC tag can take 20 tries to work on a furnace. The barcode scanner on a furnace won’t bring anything up. Manually entering model numbers won’t do it. It’s just a constant fight, then after you get it to work it’ll just say they don’t have any parts data on that 5 year old carrier. Unacceptable.