Via Driver

As a driver, I feel like Gozone does not take driver safety or driver support seriously enough. Many passengers claim they are using a pass as payment, but most of the time they either don’t have one or try to avoid paying properly. Drivers are often put in uncomfortable situations dealing with homeless individuals, passengers with dogs, school students misusing accounts, and people showing bad behavior. There are times when, out of fear for my own safety, I still give rides because you never know how someone might react over a $1.50 fare. I don’t want drivers to feel unsafe or pressured just to avoid conflict. Another issue is adults using kids’ accounts to pay only $0.75 for rides, which is unfair and easily abused. Gozone also does a poor job educating passengers on how the service actually works. Many people think it operates like Uber or Lyft, when in reality it is a corner-to-corner pickup and drop-off service. Even after explaining this politely to passengers multiple times, some still call drivers arrogantly demanding pickup directly from their house or office. On top of that, even after driving long shifts — sometimes up to 10 hours — drivers don’t receive proper paid breaks or enough support. The company really needs stricter verification, better rider education, stronger rider accountability, fair treatment for drivers, and more focus on driver safety.

Sign in to the rental car. Then start your shift in the Via driver app. Then follow the Via driver app instructions. It’s that easy!