TELUS Health Student Support

Name: TELUS Health Student Support
Rating: 3 (112 reviews)
Author: Morneau Shepell Inc

By: Morneau Shepell Inc App

Formerly My SSP

Overview

Version:

11.1.2

Last updated: 2026-06-26

Ranking

#170,757 ▼ 1,034

Overall

Features & Capabilities

Created by clinical and cultural experts, TELUS Health Student Support (formerly My SSP) helps students succeed by providing access to TELUS Health’s Student Support Program. Students can access the program anytime, from anywhere, to connect with multilingual clinicians.

Our team is experienced in working with students from diverse backgrounds, who understand the challenges that students face.

User Growth & Download Statistics

App Education

By:

Morneau Shepell Inc

Rating:

3.00

(112)

Version:

11.1.2 Last updated: 2026-06-26

Version code:

887399113

Creation date:

2016-05-11

Compatible devices:

Size:

152.17MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-16

Compare stats and ranking:

Ranking

# 170,757 ▼ 1,034

For Developers

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Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Morneau Shepell Inc

Apple Apps Store

https://apps.apple.com/us/app/telus-health-student-support/id1112006222

User Reviews

Overall, reviews praise easy navigation, quick access to some resources, and useful wellbeing articles, with a minority reporting helpful counselors. However, frequent technical glitches, unreliable chat/call features, inconsistent counseling quality, privacy/data-sharing concerns, and limited platform availability are common complaints that significantly impact usefulness.

Pros

Easy to navigate with clear onboarding and readily accessible content
Prompt initial access to a professional via chat or call
Includes helpful wellbeing articles and resources within the app
Some counselors/psychologists are empathetic and helpful

Cons

Frequent technical glitches that make chat/call features unreliable (loading failures, 'service unavailable', disconnects)
Counseling quality is inconsistent, with some interactions feeling robotic, unhelpful, or unresponsive
Privacy and data sharing concerns (mandatory data collection/opt-in, perceived lack of anonymity, potential sharing with school)
Counselors often redirect to external resources rather than providing direct help or follow-up
Limited accessibility/availability (not always available across platforms; registration issues; platform interruptions)

Recent reviews

This particular service has its merits. The expediency with which you can be connected with a professional is impressive, however their constraints through TELUS are truly prohibitive for patients seeking legitimate help. Although you can have a decent initial consultation conversation with a counselor, they can only offer you resources in your area (supposedly) IF those resources are available in the TELUS database. I felt like there is no semblance of legitimate advice during an initial meeting aside from delivering alternative companies/clinics for the benefit of TELUS.

by Da*****, 2026-03-04

This app is poorly designed and does not work. The Start button never loads for the chat support. It also says you can access Fitness services but there is no way to get to them, only articles.