Reviews of Freshop Groceries

By: Freshop, Inc. App

List of user reviews and ratings for Freshop Groceries

Total ratings

4.70 (Rating count: 928)

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Review summary

Users report a mostly functional grocery app with convenient online ordering and curbside pickup, and some positive experiences with updates. However, recurring problems overshadow the positives: frequent login prompts, carts not saving, and inability to log in or complete orders. Additional instability includes the app crashing on launch or after updates and checkout failures. Some users appreciate the pickup option and online shopping, but persistent reliability and customer support concerns (no dev response) harm overall satisfaction.

Pros

Pickup option for online orders (curbside/drive-up) is valued by users.
Online ordering experience is appreciated and convenient.
Users notice and appreciate app updates and improvements.

Cons

Frequent login prompts and inability to save cart across sessions, hindering ordering.
App crashes on startup or after updates, and checkout can fail.
Some features are inconsistently implemented or not intuitive (e.g., issues with saving items, sign-in, and ordering).

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User Reviews

Recent rating average: 2.60

All time rating average: 4.70

Upgrade to see all 17 reviews

24% (4)

Date	Author	Comment
2025-07-14	Br*****	My partner and I tried to use the app on his phone and for some unknown reason it wouldn’t let us make an account on there. Fine whatever. We signed in as a guest and started putting things into the digital cart. Suddenly the phone glitches (not the apps fault) but then EVERYTHING that was in the cart was now gone. (Again, just the phones fault but I WISH there was some kinda saving thing on there even if you’re signed in as a guest.) I was super annoyed already because there were almost 20 things I had put into the digital cart. Whatever. I decide to go on MY phone this time. I then add everything I wanted originally into the cart. I then try to “clip and save” but I can’t do that as a guest ig, I then click to create an account and unlike my partners phone it DOES work for me. I’m happy. But then it brings me BACK to the main page and ONCE AGAIN it hadn’t saved ANY of the items that were in my cart. I decide to just give up and go to the store at this point. Super frustrating.
My partner and I tried to use the app on his phone and for some unknown reason it wouldn’t let us make an account on there. Fine whatever. We signed in as a guest and started putting things into the digital cart. Suddenly the phone glitches (not the apps fault) but then EVERYTHING that was in the cart was now gone. (Again, just the phones fault but I WISH there was some kinda saving thing on there even if you’re signed in as a guest.) I was super annoyed already because there were almost 20 things I had put into the digital cart. Whatever. I decide to go on MY phone this time. I then add everything I wanted originally into the cart. I then try to “clip and save” but I can’t do that as a guest ig, I then click to create an account and unlike my partners phone it DOES work for me. I’m happy. But then it brings me BACK to the main page and ONCE AGAIN it hadn’t saved ANY of the items that were in my cart. I decide to just give up and go to the store at this point. Super frustrating.
2024-11-20	sh*****	A few months ago the app started making me “login” again every time I opened the app. It wouldn’t save my cart anymore. I uninstalled it, then re-installed it. Now, as soon as I open it, it tells me there’s a new version available, and directs me to the App Store. However, it takes me to a different app that I don’t have nor do I want.
A few months ago the app started making me “login” again every time I opened the app. It wouldn’t save my cart anymore. I uninstalled it, then re-installed it. Now, as soon as I open it, it tells me there’s a new version available, and directs me to the App Store. However, it takes me to a different app that I don’t have nor do I want.
2024-05-03	ma*****	Cannot log in nor place order and last update did not help!!!! Please Fix!!!!!!!!!!!
Cannot log in nor place order and last update did not help!!!! Please Fix!!!!!!!!!!!
2022-09-29	Be*****	Very annoying to enter each time.
Very annoying to enter each time.
2022-03-16	Ge*****	I wish some friends I know could use app too. But the app doesn’t allow them to use snap EBT. Like Walmart app does. I use my credit card. More people would use it if this app didn’t have so many limited options. Needs some improvement. No response from developers. Must not care. I may just go back to Walmart for this reason
I wish some friends I know could use app too. But the app doesn’t allow them to use snap EBT. Like Walmart app does. I use my credit card. More people would use it if this app didn’t have so many limited options. Needs some improvement. No response from developers. Must not care. I may just go back to Walmart for this reason
2022-01-20	br*****	This app is a lifesaver for me and it is getting better all the time.
This app is a lifesaver for me and it is getting better all the time.
2022-01-15	xb*****	A little clunky and not real user friendly. Search phrases are weird. Results returned are almost always complete. For example, one has to know to include “BH” for boars head deli meat? And if I search for ham the boars head doesn’t come up at all. Maybe this is the way the store has set it up but it needs to be more intuitive. There’s no way to do a thorough shopping trip with an app like this without getting frustrated.
A little clunky and not real user friendly. Search phrases are weird. Results returned are almost always complete. For example, one has to know to include “BH” for boars head deli meat? And if I search for ham the boars head doesn’t come up at all. Maybe this is the way the store has set it up but it needs to be more intuitive. There’s no way to do a thorough shopping trip with an app like this without getting frustrated.
2022-01-11	Fi*****	Doesn’t not function correctly at checkout
Doesn’t not function correctly at checkout
2021-09-27	ka*****	App crashes as soon as I open! Boo!
App crashes as soon as I open! Boo!
2021-04-15	at*****	Awesome
Awesome