Tommy's Express

I have been a loyal Tommy’s Car Wash customer since the day this location opened, and I’ve regularly taken advantage of their promotions while recommending the car wash to many of my friends and family. Today, I believed it was the last day of my monthly subscription, but I was unexpectedly charged $25. When I went to the car wash to address the issue, I was simply told that nothing could be done. I did not knowingly sign up for a per-wash charge, so this appears to be an issue or glitch in their system. It’s disappointing that after being a loyal customer and referring so many people, there was no effort to resolve a $25 charge or even properly address my concern. Unfortunately, I’ve decided to walk away from Tommy’s Car Wash. There are plenty of other car wash options along Liberia Avenue and Centreville Road, and many of them regularly offer promotions and competitive deals. I’ll be taking my business elsewhere and will also encourage my friends and family to explore those options and carefully monitor any charges made to their credit cards.

The Tommy’s app is terrible at providing clear billing information. When applying a 3 month subscription, a user is allowed to uncheck auto renew, but a second canteen forces a user to acknowledge they may be billed monthly. It makes no sense. Developers of this app, please do better.