Winni - Cake, Flowers & Gifts

I’ve used this app before to send cakes to India, but after what happened on May 10th, I am done. If you are planning a surprise for someone you love, please, do yourself a favor and use a different service. I paid extra for express delivery to make sure the cake arrived on time for a special day. They missed the date entirely. No phone call, no email, nothing. They just went silent. Then, they decided on their own to drop it off at the end of the next day when no one was around. By the time it was found, the cake had gone bad sitting outside. To top it all off, the cake looked nothing like the picture I ordered. It was a total mess. When I contacted customer support to explain how much this hurt, the response was incredibly cold. It was just a "nothing we can do" attitude followed by a robotic, scripted apology. It’s honestly shocking. You trust these people with your special moments, they ruin every single part of the process, and then they act like it’s no big deal. They don't care about the people behind the orders. Save yourself the frustration and the heartbreak—don't use this app.

I ordered cake and flower for Mother’s Day. But I had to call 4 times to escalate and they delivered in night 7 PM and flowers were all dried up and cake was horrible taste and they didn’t even any message on the cake. I will not recommend anyone use this service again.