Reviews of SusieCakes

By: SusieCakes Holdings, Inc

List of user reviews and ratings for SusieCakes

Total ratings

4.90 (Rating count: 13,745)

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Review summary

Reviewers praise Susie Cakes for delicious cakes and friendly staff, and appreciate the rewards program. However, the iOS app suffers from stability problems and a glitchy, tedious interface that often directs users to the website. Inconsistent reward visibility and occasional sign-in issues add frustration, making the app feel secondary to the bakery experience.

Pros

Cakes and cupcakes are delicious and of high quality
Friendly, helpful staff at Susie Cakes locations
Rewards program is available and provides value toward future purchases
App is organized and easy to use for rewards and ordering (for some users)

Cons

Frequent app crashes or won’t open on multiple iOS versions
Glitchy interface with clunky navigation and too many steps
Limited in-app ordering functionality; many actions require the website or Toast
Occasional account/login issues and unclear reward visibility

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User Reviews

Recent rating average: 2.60

All time rating average: 4.90

Upgrade to see all 13,745 reviews

0% (7)

Date	Author	Comment
2026-06-16	iW*****	Trying to sign in with email, keeps saying “OOPS! other error returned from server.”I deleted app and redownloaded but still won’t let me log into my account. That said, why bother with an app in the first place. Not everything needs an app. SusieCakes needs to kill the app and just focus on the website and a better rewards system.
Trying to sign in with email, keeps saying “OOPS! other error returned from server.”I deleted app and redownloaded but still won’t let me log into my account. That said, why bother with an app in the first place. Not everything needs an app. SusieCakes needs to kill the app and just focus on the website and a better rewards system.
2025-12-31	je*****	Interface on the app is so glitchy. Cakes are great though!
Interface on the app is so glitchy. Cakes are great though!
2025-12-01	Jo*****	My absolute FAVORITE cupcakes!! You will never be disappointed!
My absolute FAVORITE cupcakes!! You will never be disappointed!