Reviews of Freshii

By: Foodtastic Inc App

List of user reviews and ratings for Freshii

Total ratings

4.80 (Rating count: 964)

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Review summary

Freshii's iOS app is praised for ease of use, speed, fresh customizable meals, and loyalty rewards, with friendly staff. However, multiple users report recurring app reliability and checkout problems, loyalty/points frustrations, and delivery issues including missing orders and refunds.

Pros

Easy to use and convenient for ordering.
Fast service with quick pickup.
Fresh, high-quality ingredients in meals.
Highly customizable meals.
Rewards/points available through the app.

Cons

Frequent crashes and slow performance preventing orders.
Payment errors and limited payment options (e.g., AmEx not supported).
Loyalty issues: missing barcodes, not earning points, or points not counting toward rewards.
Delivery problems: orders not delivered or incorrect/missing items, with slow refunds.

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User Reviews

Recent rating average: 3.90

All time rating average: 4.80

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14% (7)

Date	Author	Comment
2024-09-12	Ma*****	I appreciate the care that is put into all of my meals. The staff is fantastic and the food is delicious!
I appreciate the care that is put into all of my meals. The staff is fantastic and the food is delicious!
2024-08-24	an*****	Fast food that is actually healthy. Always fast and kind, efficient staff.
Fast food that is actually healthy. Always fast and kind, efficient staff.
2024-07-10	pe*****	I love ordering through the app because I collect reward points, and my delicious, fresh food is ready for pickup asap!
I love ordering through the app because I collect reward points, and my delicious, fresh food is ready for pickup asap!
2024-06-26	Mi*****	Love this place and the old “Tex Mex” (that has chicken) wrap. I was told before to order “Sesame Crunch Roll (that has chicken) AS Tex Mex” to get it off menu. I have done this 3 times since I was told this and turned out fine. Tonight, we got the Steak Texas wrap and was not the “Tex Mex”. In addition we ordered 2 of the OG Energy Bites for snack tomorrow morning for camp we received 1. We still love this place but pretty hangry when the meal was wrong and kiddos have to split these amazing snacks. Still delicious. We will still be back!
Love this place and the old “Tex Mex” (that has chicken) wrap. I was told before to order “Sesame Crunch Roll (that has chicken) AS Tex Mex” to get it off menu. I have done this 3 times since I was told this and turned out fine. Tonight, we got the Steak Texas wrap and was not the “Tex Mex”. In addition we ordered 2 of the OG Energy Bites for snack tomorrow morning for camp we received 1. We still love this place but pretty hangry when the meal was wrong and kiddos have to split these amazing snacks. Still delicious. We will still be back!
2024-06-24	Tf*****	Easy to use, quick and efficient
Easy to use, quick and efficient
2024-06-07	Li*****	Works great and easy to use!
Works great and easy to use!
2024-05-02	gm*****	App continually crashes. Can’t even place an order. If I order at the store, it won’t count towards my points. Seems like the app needs an update or to be fixed.
App continually crashes. Can’t even place an order. If I order at the store, it won’t count towards my points. Seems like the app needs an update or to be fixed.
2023-07-19	Bo*****	Great app use it almost daily. Makes life easy and saves time. Super customizable. Easy to use. Everything GREAT. Minus can’t pay with American Express. Hope they change that
Great app use it almost daily. Makes life easy and saves time. Super customizable. Easy to use. Everything GREAT. Minus can’t pay with American Express. Hope they change that
2023-06-26	Æt*****	No explanation given, just "payment error." Noting wrong with my Apple Card + Apple Pay; works everywhere else.
No explanation given, just "payment error." Noting wrong with my Apple Card + Apple Pay; works everywhere else.
2023-06-16	Bo*****	I’ve been to Freshii in New Brunswick numerous times, since their grand opening. The establishment is kept clean, including the bathrooms. What I like most is the freshness of the food. Your order is made from scratch with the freshest ingredients. The staff are always polite & knowledgeable about their products. I will continue to enjoy this Freshii for a long time coming.
I’ve been to Freshii in New Brunswick numerous times, since their grand opening. The establishment is kept clean, including the bathrooms. What I like most is the freshness of the food. Your order is made from scratch with the freshest ingredients. The staff are always polite & knowledgeable about their products. I will continue to enjoy this Freshii for a long time coming.