My Santa Cruz County

Name: My Santa Cruz County
Rating: 2.6 (12 reviews)
Author: County of Santa Cruz

By: County of Santa Cruz

Reference

Features & Capabilities

Santa Cruz County residents can report potholes, trash and other quality-of-life problems to local officials and track the progress. The app also enable the public to register to vote, view or pay property tax bills, view parcel information, check out restaurant inspection report, search county jobs and explore the County’s parks system, and more.

User Growth & Download Statistics

App

By:

County of Santa Cruz

Rating:

2.60

(12)

Version:

5.4 Last updated: 2026-03-14

Version code:

883351494

Creation date:

2015-07-23

Compatible devices:

Size:

283.28MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-04

Compare stats and ranking:

Ranking

# 447,430 ▼ 3,112

For Developers

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Contact the developer

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Developed by:

County of Santa Cruz

Apple Apps Store

https://apps.apple.com/us/app/my-santa-cruz-county/id1018932839

User Reviews

Overall, users value the concept and report that when it works, it can prompt quick fixes (graffiti, potholes, shrubs). However, the app is frequently unreliable: it won’t open, stalls, or produces errors; location/address detection is inconsistent; and submitting reports often fails or requires internet connectivity. Support options are unclear. The top benefit is timely graffiti fixes; the top pain is reliability and usability. The app has strong potential but needs stability, better location handling, and clearer in-app support.

Pros

It has been used for years to bring attention to issues in unincorporated areas.
When it works, it can lead to rapid fixes (graffiti fixed in 1-2 days, sometimes faster).
The app concept is valuable for reporting multiple local issues (potholes, graffiti, shrubs, storm damage).
Graffiti reports appear to be especially effective at prompting timely action.

Cons

Frequent crashes or failure to open; the app doesn’t function properly on devices like iPhone 12.
Location/address problems: the app does not detect location and reports say addresses are invalid.
Submitting reports yields errors (email address invalid) and the process stalls or the report tab won’t work.
Limited in-app support (no clear contact option) makes it hard to get help.
Requires constant internet access to open, making it unusable in low-connectivity areas.

Recent reviews

I’ve used it for years to get attention for the unincorporated county where I live. (Its address locator is broken today tho…”

by Tr*****, 2025-10-31

I found this app very unfriendly. I tried to submit a pothole request and kept getting a response that my address was invalid. I live in the unincorporated part of the county (Felton) but couldn’t use the app to request pothole repair. I finally resorted to sending a request to the Dept of Public Works. Unfortunately I wasted over an hour trying to use the app.