Reviews of Sideline: Private 2nd Number

By: Pinger, Inc.

List of user reviews and ratings for Sideline: Private 2nd Number

Total ratings

4.40 (Rating count: 14,569)

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Review summary

Sideline provides a helpful second-line solution with a unified inbox and business-focused features, appealing for separating work and personal calls. Reviewers praise its simplicity and continuity of use. However, recurring issues include pricing increases, spam call nuisance, unreliable text/notification delivery, inconsistent call reliability, and customer support frustration. Overall it delivers core value for a second line, but cost and reliability problems appear across multiple reports.

Pros

Provides a true second phone line that keeps work and personal calls separated, with all calls and texts accessible in one app.
Intuitive, easy-to-use interface that’s straightforward to set up and use.
Unified inbox and cross-functionality (calls and texts in one place) that helps you manage communications efficiently.
Feature-rich for business use, including auto-texts to missed calls, out-of-office messages, and customizable ringers.

Cons

Pricing is repeatedly criticized as high and has recently increased (examples include monthly/yearly rates and notable price hikes).
Spam calls remain a major annoyance; spam protection is not consistently effective.
Notifications and text delivery are unreliable, with missed texts, missing sounds, and messages sometimes disappearing.
Call reliability can be inconsistent, with calls sometimes failing, not ringing, or having poor clarity.
Customer support is frequently described as slow or unhelpful, with AI-style responses and limited direct contact.

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User Reviews

Recent rating average: 2.20

All time rating average: 4.40

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0% (29)

Date	Author	Comment
2026-06-17	Re*****	Doesn’t let me make my account so what’s the point
Doesn’t let me make my account so what’s the point
2026-06-17	ca*****	I can't even create an account. I get a 8293 error. TOTAL FAIL FOR THIS APP!
I can't even create an account. I get a 8293 error. TOTAL FAIL FOR THIS APP!
2026-05-26	ri*****	I had sent my wife several text to see how my signature came out and was automatically blocked and their support team said they don’t know the reason why and couldn’t restore my service. Ridiculous
I had sent my wife several text to see how my signature came out and was automatically blocked and their support team said they don’t know the reason why and couldn’t restore my service. Ridiculous