Reviews of TripShot

By: tripshot inc. App

List of user reviews and ratings for TripShot

Total ratings

4.80 (Rating count: 5,027)

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Review summary

Frequent Bluetooth boarding failures on newer iPhones, login problems, outdated routes, and unreliable real-time updates are common. Users also report unstable app performance and slow support, plus a one-provider-per-account limitation. Positive comments exist but are rare, noting a good experience when the app functions correctly.

Pros

A few users report the app provides a great or awesome experience when it works as intended.
Some users rely on it daily for work transportation, indicating perceived utility as a commuter tool.

Cons

Bluetooth/boarding issues on newer iPhone models (notably iPhone 17 Pro) and iOS 26, including failure to detect nearby vehicles or complete boarding via Bluetooth.
Login errors and account problems (e.g., emails being taken, login failures).
Outdated or unreliable routing data (routes not updated since 2023; buses canceled or missing without explanation).
App glitches/crashes and slow or unresponsive support for bug reports.
Limitation of only supporting a single shuttle provider per account (no multi-provider support).

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User Reviews

Recent rating average: 2.80

All time rating average: 4.80

Upgrade to see all 55 reviews

64% (35)

Date	Author	Comment
2026-06-24	dd*****	The drivers are amazing. The app is absolute chaos with no reasoning or logic, but it’s what we have and we live with it.
The drivers are amazing. The app is absolute chaos with no reasoning or logic, but it’s what we have and we live with it.
2026-05-13	gr*****	Microsoft please stop using Tripshot. What a horrendous route that tripshot generates! Cab will pick me up from my home that’s a mile away in MTV, from the MTV office, take me 4 miles to Sunnyvale, bring me back the same route back to the intersection where I live and then to the office. So a rider boards the cab, is driven away from work by 4 miles opposite direction? While the route could have been such that cab picks me while returning from Sunnyvale, rather than tug me along from the city where I and my workplace is to another city and back. Been reporting this for 2 years and always surprised at this routing algorithm that’s just non-sensical. We fear AI will take our jobs but these archaic algorithms could really use AI help or apps that have more logical routing algorithms will replace such apps sooner or later. This, after all these years of giving this detailed a feedback! I don’t think anyone even looks at this feedback, let me may be review on the app store!
Microsoft please stop using Tripshot. What a horrendous route that tripshot generates! Cab will pick me up from my home that’s a mile away in MTV, from the MTV office, take me 4 miles to Sunnyvale, bring me back the same route back to the intersection where I live and then to the office. So a rider boards the cab, is driven away from work by 4 miles opposite direction? While the route could have been such that cab picks me while returning from Sunnyvale, rather than tug me along from the city where I and my workplace is to another city and back. Been reporting this for 2 years and always surprised at this routing algorithm that’s just non-sensical. We fear AI will take our jobs but these archaic algorithms could really use AI help or apps that have more logical routing algorithms will replace such apps sooner or later. This, after all these years of giving this detailed a feedback! I don’t think anyone even looks at this feedback, let me may be review on the app store!
2026-05-12	va*****	Too many clicks to generate a boarding pass. Even once it’s generated, another click needed to display it! Like, why I am I generating a boarding pass, of course I need to display it, just make that automatic. It’s very inconvenient when trying to get on the bus to go through so many clicks. And more than once the driver left, because that thought I was just a random pedestrian staring at my phone. Also, favorites is not useful the way it works. I’d like to favorite a route withthe live screen that shows the buses in that route. Showing the list of 20 options (the first of which is, incredibly, walk instead of taking the bus) is not useful.
Too many clicks to generate a boarding pass. Even once it’s generated, another click needed to display it! Like, why I am I generating a boarding pass, of course I need to display it, just make that automatic. It’s very inconvenient when trying to get on the bus to go through so many clicks. And more than once the driver left, because that thought I was just a random pedestrian staring at my phone. Also, favorites is not useful the way it works. I’d like to favorite a route withthe live screen that shows the buses in that route. Showing the list of 20 options (the first of which is, incredibly, walk instead of taking the bus) is not useful.
2026-05-11	以前*****	I had an extremely frustrating experience using TripShot for the WeDriveU shuttle from Harvard Square to Watertown Mews. I arrived at the designated pickup spot at 3:43 PM — about 15 minutes early — and waited until 4:00 PM, but the shuttle never showed up. Despite this, the app marked the shuttle as having already arrived and departed. I know I was standing in the correct location because I stayed there and was successfully picked up later by the next shuttle driver. When I called customer support, the supervisor insisted their records and bus camera footage showed the driver had arrived and stopped. However, when I asked whether the footage showed me waiting there, I was told the camera only captures the front of the bus, not the side pickup area. That raises an obvious question: if they can’t verify whether passengers were actually boarded, how can they confidently dismiss rider complaints? While waiting, I realized the pickup location was at an active bus stop, so it’s entirely possible the driver temporarily moved to avoid blocking another bus without any communication to riders. If that’s the case, there was: - No clear or reliable pickup coordination - No rider communication plan - No meaningful troubleshooting support - No app safeguard to ensure passengers are actually picked up Instead, I was left stranded for 45 minutes despite arriving early and following instructions, only to be told the system showed everything was fine. This experience exposed serious flaws in TripShot’s reliability, rider communication, and accountability. If these issues aren’t addressed, other passengers will likely face the same avoidable problem.
I had an extremely frustrating experience using TripShot for the WeDriveU shuttle from Harvard Square to Watertown Mews. I arrived at the designated pickup spot at 3:43 PM — about 15 minutes early — and waited until 4:00 PM, but the shuttle never showed up. Despite this, the app marked the shuttle as having already arrived and departed. I know I was standing in the correct location because I stayed there and was successfully picked up later by the next shuttle driver. When I called customer support, the supervisor insisted their records and bus camera footage showed the driver had arrived and stopped. However, when I asked whether the footage showed me waiting there, I was told the camera only captures the front of the bus, not the side pickup area. That raises an obvious question: if they can’t verify whether passengers were actually boarded, how can they confidently dismiss rider complaints? While waiting, I realized the pickup location was at an active bus stop, so it’s entirely possible the driver temporarily moved to avoid blocking another bus without any communication to riders. If that’s the case, there was: - No clear or reliable pickup coordination - No rider communication plan - No meaningful troubleshooting support - No app safeguard to ensure passengers are actually picked up Instead, I was left stranded for 45 minutes despite arriving early and following instructions, only to be told the system showed everything was fine. This experience exposed serious flaws in TripShot’s reliability, rider communication, and accountability. If these issues aren’t addressed, other passengers will likely face the same avoidable problem.
2026-05-04	Ki*****	Poor UI Design, poor user experience
Poor UI Design, poor user experience
2026-04-07	Gu*****	The app needs better calculations. It doesnt consider or show existing queues or display delays in a helpful manner for on demand rides
The app needs better calculations. It doesnt consider or show existing queues or display delays in a helpful manner for on demand rides
2026-03-26	Dj*****	Thank you
Thank you
2026-03-02	te*****	I use this app on a daily bases for my work transportation. i’m not sure if it’s on the app side or my work company but the routes haven’t been updated since 2023. Lately, the shuttles get canceled or don’t show up at all with no explanation.
I use this app on a daily bases for my work transportation. i’m not sure if it’s on the app side or my work company but the routes haven’t been updated since 2023. Lately, the shuttles get canceled or don’t show up at all with no explanation.
2026-02-27	Al*****	Great experience
Great experience
2026-02-12	Ni*****	App is glitchy. Try to report a problem and no response from support. I wouldn’t use if I wasn’t forced by my employer.
App is glitchy. Try to report a problem and no response from support. I wouldn’t use if I wasn’t forced by my employer.