Universal Assistance

Name: Universal Assistance
Rating: 4.4 (315 reviews)
Author: Universal Assistance S.A.

By: Universal Assistance S.A.

Travel

Features & Capabilities

Universal Assistance provides comprehensive travel support through 24/7 multilingual call centers across five continents. Since March 2018, Universal Assistance has been part of the Cover-More Group, the travel assistance and travel insurance division of Zurich Insurance Group.

If you experience a health mishap, legal issue, lost luggage, or missing documents, a simple phone call activates an advanced assistance system that mobilizes help quickly and efficiently.

User Growth & Download Statistics

App Navigation & Mapping Privacy & Security Communication

By:

Universal Assistance S.A.

Rating:

4.40

(315) 10 new ratings

Version:

7.5.1 Last updated: 2026-05-08

Version code:

885382636

Creation date:

2015-07-06

Compatible devices:

Size:

191.32MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-08

Compare stats and ranking:

Ranking

# 97,252 ▲ 1,852

For Developers

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Contact the developer

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Developed by:

Universal Assistance S.A.

Apple Apps Store

https://apps.apple.com/us/app/universal-assistance/id1005237356

User Reviews

Reviews largely indicate the Universal Assistance app is unstable and not functional: crashes on launch, constant errors, forced account creation, repetitive data entry, and location recognition issues across devices. A few positives exist, notably a user-friendly UI and excellent NY service, but the experience often drives users to call support instead. Overall, the app currently feels unreliable and limited in what it can do.

Pros

User-friendly interface.
Excellent service in New York.

Cons

App crashes on launch or closes unexpectedly.
Forces account creation and prevents viewing or purchasing coverage within the app.
Requires repeated data entry and has an unhelpful chatbot.
Location/country recognition problems and cross-device location switching.
Slow performance and frequent file errors.

Recent reviews

Me intoxiqué en Guangzhou (la ciudad más grande de China) y cuando pedí asistencia la app me dijo que donde estaba no tenía cobertura. La próxima elijo mejor.