ION Membership

ION Membership is the official self-service portal for ION Network customers. Manage your broadband internet service anytime—check bills, pay, request package changes, create support tickets, and track technicians during installation—all from your smartphone.

Securely log in with your registered mobile number + OTP. No need to remember complicated passwords.

KEY FEATURES

• Home & Service Status
Convenient dashboard: connection status, active packages, recent bills, and shortcuts to your most frequently used features.

• Bills & Payments
View invoice history, monthly bill details, and pay directly through the app ("Pay now").

• Services & Packages
• Change packages (upgrade/downgrade)
• Purchase add-ons
• Request address relocation
• Request unsubscription
• Test connection speed
• Digital BAST signature upon installation completion

• Track Technician Live
While the installation is in progress, monitor the technician's position in real-time on the map—know when they arrive.

• Support & Tickets
Create new complaint tickets, monitor the status of the handling, and leave a customer satisfaction rating (CSAT) once the issue is resolved.

• Notifications
In-app notification box for billing updates, ticket status, technician schedules, and service information. Push notifications for important alerts.

• New Order (Self-Order)
Check coverage in your area, choose a package, and order new broadband service — without having to go to the office.

• Affiliate Program
Share referral codes, track successful referrals, leaderboards, and payout history (if you're registered in the ION affiliate program).

• Account & Profile
Manage profile data, re-upload your ID card if requested, and access account settings.

• Outage & Maintenance Info
View details of scheduled maintenance or network outages (war room) affecting your area.

WHY ION MEMBERSHIP?

✓ 24/7 self-service — no need to call customer service for routine matters
✓ Transparent billing, pay anytime
✓ Track technicians during installation — no need to wait without news
✓ All customer service in one app

REQUIRED PERMISSIONS

• Location — verify coverage & track during installation (optional per feature)
• Photos/Gallery — upload ID cards or supporting documents
• Notifications — alerts about bills, tickets, and technician schedules

SECURITY

OTP login to your registered mobile number. The token is stored securely in your device's Keychain/Keystore. All data access is restricted to your customer account only.

NOTE

This app is for ION Network customers who are already registered or in the process of ordering. Ensure your mobile number is registered in the ION system.

Need assistance? Contact ION Network customer service through the company's official channels.

©️ ION Network — ION Membership for our loyal customers.