Reviews of Tesco Online

By: Tesco Stores App

List of user reviews and ratings for Tesco Online

Total ratings

5.00 (Rating count: 5,446)

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Review summary

Users appreciate good service quality, quick shopping, and food quality. However, the app frequently defaults to Hungarian language or region regardless of user location. Common complaints include needing to log in repeatedly, missing key features from prior versions, unreliable payment processing, order inaccuracies, and persistent unwanted push notifications. Additionally, some report late deliveries without compensation and poor customer support, along with technical issues such as the app hanging during checkout.

Pros

Great service and well working app according to some users
Quick and easy shopping experience
Good food quality and no trouble accommodating disabled customers
Better than the iOS version

Cons

App defaults to Hungarian version even when users are from UK or Ireland, with no option to change country
Need to sign in every time or frequently due to lack of persistent login
Missing features compared to previous versions such as barcode scanner and price refinement
Poor payment experience with online payment not supported or app hanging at checkout
Order accuracy issues and poor communication regarding substitutions
Push notifications with no option to turn off
Late deliveries without compensation and poor customer service

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User Reviews

Recent rating average: 2.10

All time rating average: 5.00

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71% (15)

Date	Author	Comment
2024-11-24	Ig*****	Orders are always late for 1-2 hours. They don't offer any discounts in case of late delivery. Awful customer service. Don't recommend this store!!!
Orders are always late for 1-2 hours. They don't offer any discounts in case of late delivery. Awful customer service. Don't recommend this store!!!
2024-10-06	Da*****	Log in online works, log in on the app same details doesn't
Log in online works, log in on the app same details doesn't
2024-07-25	Ch*****	Keeps installing a version for hungary not uk
Keeps installing a version for hungary not uk
2024-03-27	Se*****	What faking country is it for ???!!! UK???!!!!!
What faking country is it for ???!!! UK???!!!!!
2024-02-20	Jo*****	I download app and everytime i open its in Hungarian...useless..then when you look for help it keeps referring you to the same contact page...Great time for wasting time
I download app and everytime i open its in Hungarian...useless..then when you look for help it keeps referring you to the same contact page...Great time for wasting time
2023-05-04	Pa*****	After uninstalling my original app which didn't send a reset password after 2 requests and changed to Hungarian when I tried to contact customer service I decided to uninstall and tried this one. It downloaded the Hungarian version! Becoming less impressed with Tesco with every order but forced to shop online due to mobility issues. I live in Ireland btw.
After uninstalling my original app which didn't send a reset password after 2 requests and changed to Hungarian when I tried to contact customer service I decided to uninstall and tried this one. It downloaded the Hungarian version! Becoming less impressed with Tesco with every order but forced to shop online due to mobility issues. I live in Ireland btw.
2023-05-02	Ba*****	The clubcard integration could be better and I'd love a shopping list feature but all in all great service and a well working app
The clubcard integration could be better and I'd love a shopping list feature but all in all great service and a well working app
2023-01-07	Má*****	Quick and easy
Quick and easy
2022-07-16	Zs*****	Online payment is not supported. What century is it???
Online payment is not supported. What century is it???
2021-10-02	Le*****	It was the perfect app before the upgrade. The new UI is less intuitive, some features are missing, and it's quite annoying, that I have to re-login every few days... on the other hand, the app is working OK
It was the perfect app before the upgrade. The new UI is less intuitive, some features are missing, and it's quite annoying, that I have to re-login every few days... on the other hand, the app is working OK