Reviews of HideIPVPN - VPN & Smart DNS

By: HideIPVPN App

List of user reviews and ratings for HideIPVPN - VPN & Smart DNS

Total ratings

3.00 (Rating count: 232)

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Review summary

Multiple users report that HideIPVPN has connectivity issues, particularly on WiFi and with certain Android devices, often failing to connect or crashing. The app supports only the IKEv2 protocol, limiting options. Customer support is often considered unresponsive or unhelpful. Some users note problems with streaming geo-restricted content and account activation delays. However, many praise the customer service when responsive and find the pricing reasonable. The service shows potential and performs better on PC platforms.

Pros

Great customer service mentioned by multiple users.
Good VPN coverage and safety on PC according to some IT professionals.
Affordable pricing when promotions apply.
The app was initially easy to use and functional for some users.
The service has potential and is improving over time.

Cons

App frequently fails to connect or is stuck connecting, impacting usability.
Does not work reliably over WiFi connections, only mobile data for many users.
Limited protocol support; only supports IKEv2, lacking OpenVPN and WireGuard.
Poor customer support experience reported, with delayed or unhelpful responses.
Issues with geo-restriction bypassing, especially for UK streaming services.
Payment and account activation delays causing frustration.

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User Reviews

Recent rating average: 2.30

All time rating average: 3.00

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55% (11)

Date	Author	Comment
2023-06-24	Pi*****	Doesn't work over WiFi connection at all. It's been like this for months. Do not waste your money on this VPN if you expect it to be fully functional on Android 13 or 13.1.
Doesn't work over WiFi connection at all. It's been like this for months. Do not waste your money on this VPN if you expect it to be fully functional on Android 13 or 13.1.
2023-05-09	Pi*****	Works only on mobile data. Doesn't work with a home WiFi. Other VPN services work for both mobile and WiFi connections. I don't understand why. I guess you get what you pay for...
Works only on mobile data. Doesn't work with a home WiFi. Other VPN services work for both mobile and WiFi connections. I don't understand why. I guess you get what you pay for...
2023-04-07	Co*****	Used to work. By default... Now doesn't want to connect?
Used to work. By default... Now doesn't want to connect?
2022-09-07	Ke*****	Free support Feature
Free support Feature
2022-08-22	ch*****	I'm trying to watch UK channel 4 and BBC iPlayer but neither can work with the trial about. It says "this operation is forbidden" or "something went wrong". So doesn't beat the geo fencing that they use when outside of the UK.........
I'm trying to watch UK channel 4 and BBC iPlayer but neither can work with the trial about. It says "this operation is forbidden" or "something went wrong". So doesn't beat the geo fencing that they use when outside of the UK.........
2022-02-17	Gi*****	Beware of their $1 special offer, i took it and i end up paying $10 instead. This vpn is not worth $10 a month.
Beware of their $1 special offer, i took it and i end up paying $10 instead. This vpn is not worth $10 a month.
2021-12-04	Ad*****	Has potential, but VERY limited in locations. Surprised to find out they don't even have a Chicago location! Closest location to Midwest is Montreal (600+ miles). Also, only supports IKEv2 protocol (lacks OpenVPN & Wireguard)
Has potential, but VERY limited in locations. Surprised to find out they don't even have a Chicago location! Closest location to Midwest is Montreal (600+ miles). Also, only supports IKEv2 protocol (lacks OpenVPN & Wireguard)
2021-11-17	Ro*****	Great vpn at a great price, great customer service!
Great vpn at a great price, great customer service!
2020-09-27	To*****	Hello I've just finished with cyberghostvpn decided to go with somebody different so I decided to choose hideipvpn the few issues that I'm having I can't download with the UK service for p2p on windows 10 computer and I can't stream websites on my Android TV box with USA server when I was on cyberghost work fine decided to go back with cyberghost is working fine I would like a refund please
Hello I've just finished with cyberghostvpn decided to go with somebody different so I decided to choose hideipvpn the few issues that I'm having I can't download with the UK service for p2p on windows 10 computer and I can't stream websites on my Android TV box with USA server when I was on cyberghost work fine decided to go back with cyberghost is working fine I would like a refund please
2020-08-15	Ja*****	As someone who works in IT security, I have found the service to be among the best. Very good support as well. Also, try them on your PC for even better coverage and safety. I have recommended the service to a number of IT jobs I contacted for, truly top notch.
As someone who works in IT security, I have found the service to be among the best. Very good support as well. Also, try them on your PC for even better coverage and safety. I have recommended the service to a number of IT jobs I contacted for, truly top notch.