Chrome-Stats extension
Hope Chest
Searches your family tree.
Total ratings for Hope Chest
4.14
(Rating count:
395)
User reviews summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Helps with family history research
- Can find ancestors and cousins easily
- Valuable features
Cons
- Difficult to reach developers for support
- Issues with paid upgrades and access
- Unresponsive customer support
Most mentioned
- Difficulties with accessing paid features
- Problems with contacting developers for support
- Value of the extension for family history research
Upgrade to see all 204 reviews
Recent reviews for Hope Chest
Recent rating average:
2.40
All time rating average:
4.14
Upgrade to see all 204 reviews
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2022-11-12 |  |
|
en | Since my one star Nov 12, 2022 review things have changed. In 2023 the Hope Chest team repaired most of the problems I mentioned and I have been using it very successfully. It has completed descendancy searches accurately and quickly. I have found several hundred names of my ancestors needing ordinances and helped several friends do the same. Welcome back Hope Chest! HOWEVER, TODAY, MARCH 10,2024 it doesn't work at all so I am now on record as a 3 star user with hope for a quick repair. hERE IS THE PROBLEM! When I am doing a descendancy search Hope Chest stops at the first step. It does not advance the search to the next generation. However, I am able to advance it manually by clicking on the little left pointing arrow on the top person then on to the next generation then the next and so on until I have what appears a complete search and the results are in the Inbox. My name is John Gwynn and I am a Ward FamilySearch consultant. |
| 2023-08-20 |  |
|
It doesn't work. DO NOT GIVE THEM MONEY. | |
| 2023-05-06 |  |
|
I enjoyed using Hope Chest until last week. I renewed for an another year, Had to upgrade from Plus to Pro because it did not give me the Plus option. It shows that I am enrolled at Pro level, but it will not search. I have sent several emails for support but have not had any response. | |
| 2022-06-26 |  |
|
I paid for this extension and cannot get it to work. I have email them multiple times with no response. So, I got online and found some information on them. The following is what I know because I called the number and verified this is where the owner of the software lives. Owner Name: THOMASON, SPENCER/KARSON Address: 4274 S SNOWCAP CT GILBERT 85297 Phone number: (480)649-5072 | |
| 2022-06-26 |  |
|
I have been a longtime user. I paid for the 'lifetime' family license many years ago. When they switched to subscription, they offered me a discount on the annual cost to keep the family license, which I accepted. I work for a software company so I understand the need to get annual reoccurring revenue to stay in business. This software has valuable features that I USED often. I have not had access to the full features since the switch. I have emailed, including forwarding the annual payment receipt from PayPal, but still support has not restored my access and they have not responded to my most recent email asking for a resolution. I would like to keep access to the pro features and am willing to keep paying the annual fee to have it, but it is not honest for them to charge me annually and not provide the services. Once this is resolved, I will be happy to improve my ratings as the solution is valuable to my family history research. | |
| 2022-04-24 |  |
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Back when this worked it was great. Now the developers are trying to nickel and dime me. Even the free version/features no longer work for me. Pretty disappointed because this used to be such a great tool. | |
| 2022-04-05 |  |
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I upgraded to pro years ago when it was 10 dollars for lifetime never had any problems till recently now when i click hopechest it asks for me to upgrade for 20 dollars .. what's the deal now all of a sudden my past upgrade isn't lifetime???? | |
| 2021-02-17 |  |
|
It has never worked. Not once. No list ever appears in the Hope Chest | |
| 2021-01-19 | Linda Kennedy |
|
I use Hope Chest every day. Makes it easy to find ancestors and cousins. Hope Chest is an excellent tool for LDS members trying to do temple work! Wonderful and time saving. This extension has NEVER caused problems and only works on FamilySearch,org. | |
| 2021-01-19 |  |
|
I have used this chrome extension with ease. I purchased the family access so others can use it also. A great tool to help with family history work. |
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