ET Sniper Click2Dial

ET Sniper Click2Dial is a companion service available to our ET Sniper subscribers. Click2Dial works exclusively with the VICIDial system and utilizes its API's to allow for quick and easy 'click to dial' functionality.

Setting up the functionality is easy and only requires the entry of domain and admin credentials in your ET Sniper Company profile. User's VICIDial credentials are then added to their ET Sniper profile and you're ready to use. Users simply log in to the Cick2Dial extension using the established ET Sniper credentials, log in to a VICIDial manual campaign, and they are ready to go.

The extension's basic feature searches for the 'clicked on' phone number within the VICIDial campaign based on the campaign's manual dial setup. A typical approach would be to search all active campaign lists and all phone fields (phone_number, alt_phone, address3). In the event there are multiple lead records found with the phone number, the newest record will be automatically selected and called. If the phone number is not found, a new lead record will be created on the manual dial list you have specified for the campaign.

This basic calling feature is further enhanced by several additional options that can be set as defaults by the user in the administrative section and with some features, overridden on the Call Popup. These features function exactly as they do within VICIDial.

Defaults that can be set include:

Preview - Pulls up the lead in Preview Mode allowing the Agent to review before initiating the dial.

Dial Using In-Groups - Allows User to select an In-Group that the call will be placed through.

CID Override: Setting a CID to override whatever settings would otherwise be dialing through the Campaign or as an Ingroup.