Reviews of MTX Connect: eSIM + Travel SIM

By: MTX Connect S.à r.l. App

List of user reviews and ratings for MTX Connect: eSIM + Travel SIM

Total ratings

3.93 (Rating count: 130)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users appreciate MTX Connect Travel SIM / eSIM for its reliable service across multiple countries, competitive pricing, and easy setup. The app's design and support for both SIM types are valued. However, many complain about slow internet speeds, undisclosed throttling policies, poor customer support, and occasional app crashes. Virtual SIM limitations and incomplete data plan information also cause dissatisfaction among users.

Pros

Service works reliably in multiple countries where other providers fail.
Competitive and relatively low pricing, especially for short trips and compared to other international SIM cards.
Supports both physical SIM and eSIM options, allowing flexibility for users with compatible devices.
App design and functionality are appreciated and considered user-friendly.
Convenient setup and activation process with pay-as-you-go pricing is suitable for frequent travelers to Europe.

Cons

Internet speed is often slow with frequent throttling after limited data usage, especially for 'unlimited' plans.
Lack of explicit communication about the Fair Usage Policy and throttling in the plan descriptions leading to customer dissatisfaction.
Customer support and communication are poor, with responses being half-answers and some app crashes after updates.
Limited service features as virtual SIMs do not support calls and SMS.
Some users report the app or service being unreliable with crashes and usability issues.

Upgrade to see all 21 reviews

User Reviews

Recent rating average: 3.50

All time rating average: 3.93

Upgrade to see all 21 reviews

33% (7)

Date	Author	Comment
2024-11-30	Ni*****	The internet speed is incredibly slow. Totally not worth 50€
The internet speed is incredibly slow. Totally not worth 50€
2024-05-24	Al*****	Several Last udates crashed app, when saw history - crash
Several Last udates crashed app, when saw history - crash
2024-04-10	Md*****	Make me a song, help me a little
Make me a song, help me a little
2024-02-29	Mi*****	The MTX website, app, instructions, and communications and half-answers from support staff are the worst examples of any tech-company customer service that I've experienced.
The MTX website, app, instructions, and communications and half-answers from support staff are the worst examples of any tech-company customer service that I've experienced.
2023-12-21	So*****	Thanks for the app I am glad to have it
Thanks for the app I am glad to have it
2023-11-27	Th*****	My Motorola edge 20 pro is not able to run eSim, so the only way is to go with a physical one .... On long term I can advise you go for eSim compatible devices 😉
My Motorola edge 20 pro is not able to run eSim, so the only way is to go with a physical one .... On long term I can advise you go for eSim compatible devices 😉
2023-08-01	Eu*****	Love this service. Works everywhere I need it to work. Google-fi failed on me in Montenegro once, MTXC worked just fine.
Love this service. Works everywhere I need it to work. Google-fi failed on me in Montenegro once, MTXC worked just fine.
2023-03-18	A *****	From all the so-called international sim cards out there, this one is the least expensive. Ideal for a short trip to a country where you don't speak the language and don't want to waste holiday time looking for a local sim
From all the so-called international sim cards out there, this one is the least expensive. Ideal for a short trip to a country where you don't speak the language and don't want to waste holiday time looking for a local sim
2023-02-21	Ia*****	Very weak support.
Very weak support.
2022-12-08	Zm*****	For my use case is perfect. Multiple SIM and eSIM and one account. Prices are ok. Service is reliable.
For my use case is perfect. Multiple SIM and eSIM and one account. Prices are ok. Service is reliable.