Reviews of Cecotec

By: Cecotec App

List of user reviews and ratings for Cecotec

Total ratings

2.36 (Rating count: 3,625)

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Review summary

Review consensus: The Cecotec Android app is criticized for unstable connectivity, frequent disconnections and pairing trouble; maps failing to update or load; schedules not functioning reliably; support is slow or unhelpful; and limited or misleading feature availability, including no Google Home integration and reliance on Tuya. A minority find it usable or appreciate its many features, but overall performance issues dominate. Users report difficulty linking devices, erratic automation, and scarce updates. The bottom line: the app often degrades the user experience, even when the vacuum itself performs well.

Pros

Some users report the app works and the device functions as expected.
The app is feature-rich with many options.
A few reviewers describe the app as good or very usable.

Cons

Frequent connectivity issues and difficult pairing; the device often disconnects and fails to appear for linking.
Scheduling and timers don’t work reliably; automation is inconsistent.
Map data is frequently lost or the map takes a long time to load / the map screen stays stuck.
Poor support and slow or unhelpful responses; limited updates.
Lack of Google Home integration and reliance on Tuya; some advertised features are not present or configurable.

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User Reviews

Recent rating average: 1.80

All time rating average: 2.36

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66% (52)

Date	Author	Comment
2026-07-28	Mi*****	Ok app. It would be great if we could have the device controlled via Google Home app.
Ok app. It would be great if we could have the device controlled via Google Home app.
2026-07-20	Mi*****	no support for cecotec ecopower scale, wont find out until you log in.
no support for cecotec ecopower scale, wont find out until you log in.
2026-06-29	Ja*****	Constantly asking for location permission which is entirely unnecessary, absolutely unacceptable. UI is alright but not great.
Constantly asking for location permission which is entirely unnecessary, absolutely unacceptable. UI is alright but not great.
2026-06-11	Ru*****	the decide looses wifi settings and wifi often, and it's hard to make it online again.
the decide looses wifi settings and wifi often, and it's hard to make it online again.
2026-04-09	Da*****	Totally unclear and lack of guidance
Totally unclear and lack of guidance
2026-03-21	Ro*****	I have a Conga M20. The video and adverts show a different app. This is the one from the QR code on the machine. It is not the one in the adverts. It does not save rooms. Every operation is like the first, so takes much longer. Try ",High water", mopping and it doesn't stop, just cleans over and over till it needs charging. The machine could work well, but not with this app. This app makes the machine a bad buy.
I have a Conga M20. The video and adverts show a different app. This is the one from the QR code on the machine. It is not the one in the adverts. It does not save rooms. Every operation is like the first, so takes much longer. Try ",High water", mopping and it doesn't stop, just cleans over and over till it needs charging. The machine could work well, but not with this app. This app makes the machine a bad buy.
2026-03-04	Ma*****	Conga eternal max, fare for keep the house clean, iam facing problem with mob cleaning, even when water is filled in the tank, it didnt use it for mob cleaning even if i configure the water level to max. For application, after about 5 days i found that all my plans deleted, i have to recreate plans many times and it delete them also after few days. This needs to be fixed fast. I gave 2 stars only because of this bug.
Conga eternal max, fare for keep the house clean, iam facing problem with mob cleaning, even when water is filled in the tank, it didnt use it for mob cleaning even if i configure the water level to max. For application, after about 5 days i found that all my plans deleted, i have to recreate plans many times and it delete them also after few days. This needs to be fixed fast. I gave 2 stars only because of this bug.
2026-03-02	As*****	so trash it does not have my robot vacuum cleaner CONGA serie 1290 & 1390
so trash it does not have my robot vacuum cleaner CONGA serie 1290 & 1390
2026-02-18	TP*****	se desconecta habitualmente, cuando funciona está bien, pero pierde la configuración cada cierto tiempo y hay que empezar desde el principio con habitaciones y mapa
se desconecta habitualmente, cuando funciona está bien, pero pierde la configuración cada cierto tiempo y hay que empezar desde el principio con habitaciones y mapa
2026-01-28	Ch*****	app is not working
app is not working