Reviews of MyChart

By: Epic Systems Corporation App

List of user reviews and ratings for MyChart

Total ratings

4.46 (Rating count: 284,118)

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Review summary

Users largely praise MyChart for being easy to use and convenient, with quick access to messages, test results, and a centralized view of medical data. The app is valued for tracking tests, visits, and notes, and for simplifying pre-visit steps and provider communication. Reported downsides include login/access friction, occasional glitches affecting scheduling and navigation after updates, and mixed experiences with notes visibility. Overall sentiment is positive, though UX and reliability could improve.

Pros

Easy to use and convenient to access
Quick access to messages, test results, and doctor communications
Centralized view of medical records, tests, and care notes
Helpful features for appointments and pre-visit registration
Generally reliable and professional user experience

Cons

Login/access issues: you can't always get into the account or you must re-login across different apps
Usability concerns: navigation can be confusing and some users prefer the older portal
Glitches and instability: scheduling glitches after updates and occasional crashes/navigation issues
Notes accessibility inconsistencies: some users can't read notes while others can

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User Reviews

Recent rating average: 4.10

All time rating average: 4.46

Upgrade to see all 1,674 reviews

13% (215)

Date	Author	Comment
2026-08-22	Ca*****	excellent fast at getting the problem under control
excellent fast at getting the problem under control
2026-08-22	Kn*****	I love mychart it helps that everyone always on the same page. great app see if your city is there.
I love mychart it helps that everyone always on the same page. great app see if your city is there.
2026-08-22	Ta*****	Helps you with results fast.
Helps you with results fast.
2026-08-22	Ra*****	It's so nice to have all your medical information right there to look at any time!
It's so nice to have all your medical information right there to look at any time!
2026-08-22	Ni*****	I had a wonderful experience! I meet only kind and very caring people! Thank you very much, may you be blessed in everything you do!
I had a wonderful experience! I meet only kind and very caring people! Thank you very much, may you be blessed in everything you do!
2026-08-22	Je*****	to difficult to upload documents
to difficult to upload documents
2026-08-22	Cy*****	I enjoy having all of my information in one place and at my fingertips it helps me remember things I lose track of as well as helps me get in touch with my providers when I need to I appreciate that more than I can say
I enjoy having all of my information in one place and at my fingertips it helps me remember things I lose track of as well as helps me get in touch with my providers when I need to I appreciate that more than I can say
2026-08-22	An*****	great
great
2026-08-22	Be*****	I hate how many times it requires to verify my identity. it needs a short cut to sign in. Let's make this more user-friendly not less please.
I hate how many times it requires to verify my identity. it needs a short cut to sign in. Let's make this more user-friendly not less please.
2026-08-22	An*****	I am unable to access my specific hospital, John's Hopkins, my chart
I am unable to access my specific hospital, John's Hopkins, my chart