ConXhub
ConXhub Chrome Extension - Manage Inbound & Held Calls
Extension stats
- storage
- contextMenus
- offscreen
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Extension summary
A ConXhub Call Centre widget to allow Agents to manage Inbound & Held Calls via their connected device.
The Widget lists each Inbound Call with; Callers Phone Number, Called Number & Identifier Name and uses a coloured dot to determine current status:
Blue - Call on Hold awaiting Agent Red - Call Answered by another Agent Green - Call selected by Agent
Once a call is selected it is passed to the Agent's mobile phone.
An Api stores relevant data to be used in conjunction with the Companies CRM system, potentially opening the relevant page for the Agent.
Buttons within the widget allow agents to refresh and clear existing data, as well as log out.
A badge attached to the widget icon lists the current number of calls on hold.
See moreExtension safety
Risk impact
ConXhub does not require any sensitive permissions.
Risk likelihood
ConXhub is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
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