ConXhub

ConXhub Extension

ConXhub - Chrome Extension

ConXhub is a Chrome extension called 'ConXhub' that provides call center agents with a widget to manage inbound and held calls. The widget displays caller information and call status, allows agents to answer calls, and integrates with the company's CRM system.

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Extension stats

By: https://conxhub.com

Users: 109

-1

Rating: 5.00

(2)

Version: 2.1.1 (Last updated: 2024-12-13)

Creation date: 2020-05-25

Risk impact: Very low risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

storage
contextMenus
offscreen

Size: 696.32K

Email: me*****@conxhub.com

URLs: Website ,Privacy policy

Ranking

# 69,819 ▲ 18

Other rankings

#16514 in Workflow & Planning ▲ 6 #70 in hold keyword 2 ▼ 1 #72 in widget keyword 15 #219 in agent keyword 60 ▼ 8

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

A conXhub Call Centre widget to allow Agents to manage Inbound & Held Calls via their connected device.

The Widget lists each Inbound Call with; Callers Phone Number, Called Number & Identifier Name and uses a coloured dot to determine current status:

Blue - Call on Hold awaiting Agent Red - Call Answered by another Agent Green - Call selected by Agent

Once a call is selected it is passed to the Agent's mobile phone.

An Api stores relevant data to be used in conjunction with the Companies CRM system, potentially opening the relevant page for the Agent.

Buttons within the widget allow agents to refresh and clear existing data, as well as log out.

A badge attached to the widget icon lists the current number of calls on hold.

User reviews

Makes life so much easier and more efficient. Best app for people and companies looking for a work-life balance!

Samuel Tayo Olayemi, 2019-05-02

A game changer in the Call Centre world - now they can benefit from using mobile phones, either BYOD or company supplied, and use Chrome to select which calls to grab!!! Superb!!