Chrome-Stats extension
Qualtrics Agent Assist
A chrome extension for delivering recommendations to customer service representatives.
What is Qualtrics Agent Assist?
Stats
- storage
- notifications
- unlimitedStorage
- tabs
- scripting
- https://*/*
Chrome-Stats Rank
Other platforms
Summary
In-the-moment coaching and resources for contact center agents during customer calls and creation of intelligent call recaps after calls end. Qualtrics Agent Assist is powered by Qualtrics’ industry-leading natural language understanding, machine learning capabilities, and AI to help agents be more productive and effective, save time, and deliver great customer service. Embedded directly in agents’ browsers, this Qualtrics Agent Assist houses two capabilities that support agents in serving customers efficiently and effectively:
- Real-Time Agent Assist - Gives agents contextual resources and coaching in-the-moment to drive every call towards the best outcome
- Automated Call Summaries - Once a customer call ends, generates an intelligent call recap with all important information in seconds
User reviews
Paul Willems, 2023-06-21Safety
Risk impact
Qualtrics Agent Assist is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install Qualtrics Agent Assist if you trust the publisher.
Risk likelihood
Qualtrics Agent Assist is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
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