LloydsDirect NHS Prescriptions is now part of the Pharmacy2U Group. Existing LloydsDirect patients can use this app to easily access their accounts and manage their prescriptions. New patients are encouraged to download the Pharmacy2U app to benefit from free home delivery of NHS prescriptions.
Pharmacy2U offers convenient features such as 24/7 prescription requests online or via the app, management of prescriptions for the entire family, personalized reminders to never miss a dose, real-time delivery tracking, and always free medicine delivery. This seamless service ensures you get your NHS prescriptions delivered straight to your door with ease and reliability.
Users appreciate the app for its convenience, reminders, ease of use, and free delivery service, which reduce the stress of managing repeat prescriptions. However, many have reported significant issues recently, including frequent medication stock shortages, delayed or incomplete orders, problems stemming from a recent service transition, app crashes, and notification bugs. These problems have led to frustration and reduced reliability, with users requesting fixes for order tracking visibility and better handling of out-of-stock items. Despite setbacks, customer service is praised where contacted.
Pros
Convenient medication reminders and reorder notifications that help users avoid running out of medication.
Easy to use app interface with straightforward prescription ordering and tracking.
Free delivery service that brings prescriptions directly to users' homes or preferred locations.
Reliable and timely order processing before recent issues, reducing stress around medication management.
Good customer service that resolves problems effectively when contacted.
Cons
Frequent stock shortages leading to delays, sometimes over a week, causing frustration and inconvenience.
Recent transition to Pharmacy2U has resulted in logistical problems like delayed deliveries, missing items, and poor order status updates.
Persistent app bugs including crashes upon login and issues with notification settings, especially dose reminders not turning off as expected.
The app now restricts visibility of current medication requests and order status, diminishing user control and ease of tracking orders.
Orders are held until all items are in stock instead of partial deliveries, causing longer wait times for essential medications.
Recent reviews
Best thing I did was downloading this app and changing from collecting our prescriptions, the app reminds me to take any medications I or my kids are taking and reminds me to order more near the end of medication cycle so it arrives in plenty of time so we don’t miss any, then once i have ordered through the app it keeps me updated as soon as they have requested any medication from our GP surgery, also give you the option to collect from a pharmacy if it is a newly requested medication.
bysa*****
I absolutely 😍 loved this app easy to use and the best thing I ever used. But now they direct you to another site and it's not a patch on Loyds and no way to now change back its like that old saying if it's not broken don't try to fix it
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sa***** 
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