FIDELIA - Programa de Lealtad

FIDELIA is the official app of Importadora Tomebamba's loyalty program, designed exclusively for our wholesale customers. Transform every purchase into tangible benefits and access a world of rewards designed to grow your business.

KEY FEATURES

ACCUMULATE POINTS AUTOMATICALLY

Every purchase you make with Importadora Tomebamba automatically adds points to your account. View your accumulated balance in real time and see the details of each transaction that generated points. Maintain complete control of your benefits right from your phone.

REWARDS CATALOG

Explore a wide catalog of exclusive rewards available for redemption: products, special discounts, business benefits, and unique experiences. Filter by category, points required, and availability to find exactly what you need. Mark your favorite rewards to redeem them when you reach the required points.

CUSTOM DASHBOARD

Your dashboard displays all the important metrics at a glance: total points earned, points available for redemption, points about to expire, current membership level, and projected benefits. Interactive charts let you visualize your progress in the program month by month.

COMPLETE HISTORY

View a detailed record of all your activity: purchases that generated points, redemptions made, special bonuses, and adjustments. Each transaction includes the date, description, points earned, and references to associated business transactions. Export your history whenever you need it.

SMART NOTIFICATIONS

Receive alerts about important events: new points earned, available rewards that interest you, points about to expire, special promotions with point multipliers, and relevant program updates. Customize which notifications you want to receive.

EXCLUSIVE PROMOTIONS

Access promotions available only to program members, temporary point multipliers in specific categories, special offers, and events that allow you to maximize your benefits. Be the first to know about unique opportunities.

MEMBERSHIP LEVELS

Advance through different membership levels based on your participation in the program. Each level unlocks additional benefits: higher point accumulation rates, priority access to new rewards, special discounts, and preferential service. See the requirements to reach the next level.

PROFILE MANAGEMENT

Update your contact information, communication preferences, business details, and privacy settings. Keep your information up to date so you don't miss out on any benefits.

EASY AND FAST REDEMPTION

The redemption process is simple: select the desired reward, confirm you have the required points, complete the redemption process, and receive immediate confirmation. Check the status of your active redemptions at any time.

SECURITY AND PRIVACY

Your information is protected with the highest security standards. We use data encryption, secure authentication, and comply with all data protection regulations. Your points and transactions are constantly backed up and synchronized.

SUPPORT

Do you have questions or need help? Our support team is available to assist you. Contact us through the help section within the app or write to support@fidelia.ec

ABOUT IMPORTADORA TOMEBAMBA

Importadora Tomebamba is a leading wholesale distributor with years of experience serving retailers throughout the country. FIDELIA is our commitment to adding value to our business relationships with our partners, rewarding their preference and loyalty.

Download FIDELIA today and start enjoying the benefits of being part of our loyalty program. Every purchase counts, every point matters.