Reviews of Rakuten: Get Cash Back For Shopping

By: Rakuten Add-on

List of user reviews and ratings for Rakuten: Get Cash Back For Shopping

Total ratings

4.44 (Rating count: 907)

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Review summary

While some users praise the Rakuten extension for saving money and offering good cashback deals, many report issues with cashback not being credited despite confirmation, making the extension unreliable. There are also complaints about the button not appearing and the overall difficulty in getting rewards, resulting in frustration and accusations of the app being a scam.

Pros

Users have saved significant amounts of money using the extension.
The extension offers competitive cashback rates, sometimes advertised as high as 20%.
Generally considered the best deal extension by some users.

Cons

Cashback rewards frequently do not track or credit properly after purchase, causing frustration and loss of expected earnings.
The extension interface or button sometimes fails to appear or function correctly in the browser.
Some users feel the app is unreliable or quasi-scamming due to unreceived cashback.
The cashback process can be cumbersome and not user-friendly, leading to dissatisfaction.

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User Reviews

Recent rating average: 2.60

All time rating average: 4.44

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20% (44)

Date	Author	Comment
2026-08-10	Fi*****	What a pain in the ***! Pops up everywhere, whether you want it or not. If the site doesn't do cash backs, it tries to steer you to a site that does, even if the site it recommends has nothing in common with the site you want to use. At one time you could exclude sites from the popups, but no longer. Only certain sites are allowed to be excluded, and even then sometimes the cash back popup still appears. Then you have the little icon that remains on the screen to remind you that Rakuten is available and it for some reason it always appears to cover parts of the website that you need to see or access. To get rid of the small reminder you have to manually turn it off, but only for that session. It always appears, no way to turn it off permanently. It worked much better when Rakuten allowed you to customize it, but no longer. I've already switched to Capital One Shopping or MS Shopping. At least you can control when and how they popup.
What a pain in the ***! Pops up everywhere, whether you want it or not. If the site doesn't do cash backs, it tries to steer you to a site that does, even if the site it recommends has nothing in common with the site you want to use. At one time you could exclude sites from the popups, but no longer. Only certain sites are allowed to be excluded, and even then sometimes the cash back popup still appears. Then you have the little icon that remains on the screen to remind you that Rakuten is available and it for some reason it always appears to cover parts of the website that you need to see or access. To get rid of the small reminder you have to manually turn it off, but only for that session. It always appears, no way to turn it off permanently. It worked much better when Rakuten allowed you to customize it, but no longer. I've already switched to Capital One Shopping or MS Shopping. At least you can control when and how they popup.
2026-05-21	jo*****

2026-05-20	Fi*****	Sells the ish out of your personal data, but at least you get a cut. Hopefully we can get some laws that actually protect us soon.... err at least 50% of what they make from our data. ALWAYS shop local over a small kickback for selling your personal information, of course. Rakuten: get the damn "icon" off my screen err at least give me the option, WTF - deactivated
Sells the ish out of your personal data, but at least you get a cut. Hopefully we can get some laws that actually protect us soon.... err at least 50% of what they make from our data. ALWAYS shop local over a small kickback for selling your personal information, of course. Rakuten: get the damn "icon" off my screen err at least give me the option, WTF - deactivated
2026-03-16	Ya*****

2026-01-23	Fi*****	Installed and two out of two purchases did not track. Simply doesn't work. Contacted Rakuten and received the generic "we will reach out" response. Hard to believe there is something worse than their normal tracking. So not only is this add on extremely intrusive with pop ups it doesn't work. Reply to developer response: How exactly will you "review this" other than to say we'll reach out to the merchant and if they didn't track it then it is the users fault? Fact is there are better cash back sites that actually have relationships with merchants rather than Rakuten's "oh well, it's your fault" response.
Installed and two out of two purchases did not track. Simply doesn't work. Contacted Rakuten and received the generic "we will reach out" response. Hard to believe there is something worse than their normal tracking. So not only is this add on extremely intrusive with pop ups it doesn't work. Reply to developer response: How exactly will you "review this" other than to say we'll reach out to the merchant and if they didn't track it then it is the users fault? Fact is there are better cash back sites that actually have relationships with merchants rather than Rakuten's "oh well, it's your fault" response.
2025-12-22	Da*****	Steals user data and harms small businesses.
Steals user data and harms small businesses.
2025-11-19	Fi*****	It doesn't work on Firefox. I can only use Chrome
It doesn't work on Firefox. I can only use Chrome
2025-11-01	Ar*****

2025-06-16	Fi*****

2025-06-15	Fi*****