Ticket Assister for TeamDynamix

Ticket Assister optimizes your workflow with TDX tickets by setting defaults, filling out forms, and consolidating information. It reduces your cognitive load so that you can focus on getting work done accurately and efficiently.

Features:

• Automatically fill out defaults when creating a new ticket
• Keyboard shortcuts to quickly submit a form and open the edit, update, and reassign menus
• Improve layout of ticket by hiding unnecessary information with a toggle to show all
• Highlight data in Cerebro that could be causing a client's issue
• Adds an option for Dark Mode

All features can be toggled on and off in the options page.

• This tool is intended for users in UIUC-TechServices-Help Desk within U of I - Main. Some features may not work or be beneficial for users outside of this groups.