Ticket Assister for TeamDynamix

Helping you handle TDX tickets more efficiently.

Ticket Assister for TeamDynamix - Efficient TDX ticket handling

Ticket Assister for TeamDynamix is a Chrome extension that optimizes workflow with TDX tickets by automating form filling, setting defaults, and consolidating information. It reduces cognitive load and allows users to focus on accurate and efficient work.

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Extension stats

By: Alponam

Users: 123

-7

Rating: 5.00

(1)

Version: 1.3.0 (Last updated: 2023-11-05)

Creation date: 2023-08-08

Risk impact: Moderate risk impact

Risk likelihood:

Low risk likelihood

Manifest version: 3

Permissions:

storage
tabs
scripting
activeTab

Host permissions:

https://help.uillinois.edu/*
https://cerebro.techservices.illinois.edu/

Size: 260.10K

Email: al*****@gmail.com

URLs: Privacy policy

Ranking

# 67,286 ▼ 999

Other rankings

#16331 in Workflow & Planning ▼ 64 #12 in ticket keyword 8 ▼ 3

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

Ticket Assister optimizes your workflow with TDX tickets by setting defaults, filling out forms, and consolidating information. It reduces your cognitive load so that you can focus on getting work done accurately and efficiently.

Features:

Automatically fill out defaults when creating a new ticket
Keyboard shortcuts to quickly submit a form and open the edit, update, and reassign menus
Improve layout of ticket by hiding unnecessary information with a toggle to show all
Highlight data in Cerebro that could be causing a client's issue
Adds an option for Dark Mode

All features can be toggled on and off in the options page.

This tool is intended for users in UIUC-TechServices-Help Desk within U of I - Main. Some features may not work or be beneficial for users outside of this groups.