Vialer

Click-to-Dial, status updates and queue monitoring

What is Vialer?

Vialer is an ingenious browser extension designed for the VoIPGRID platform, allowing efficient call management within your browser. It offers Click-to-Dial functionality, enabling users to recognize and call phone numbers from websites. It allows users to manage their availability, facilitating seamless switch between desk calls and mobile calls or the ability to take a break from calls. Further, it provides status insights for colleagues, showcasing who's busy or available, with simple color codes. Vialer also incorporates a queue monitoring feature, granting real-time updates regarding the number of people waiting in any queue.

Download

Stats

By: https://www.voipgrid.nl

View on Chrome Web Store

Users: 6,000+

Rating: 4.67 (9)

Version: 2.2.1 (Last updated: 2018-05-22)

Creation date: 2018-05-22

Risk impact: High risk impact

Risk likelihood: Low risk likelihood

Manifest version: 2

Permissions:

*://*/*
contextMenus
notifications
storage
tabs
https://partner.voipgrid.nl/

Size: 393.22K

Email: in*****@voipgrid.nl

URLs: Website

Stats date:

Chrome-Stats Rank

# 13231 ▼ 30

Other rankings

#10907 in Workflow & Planning ▲ 36

Other platforms

Not available on Firefox

Not available on Edge

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Summary

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The VoIPGRID Plugin brings Click-to-Dial, availability management and queue monitoring to your browser!

End users of the VoIPGRID platform can use this plugin.

Click to Dial: Recognize phone numbers in websites and call them by clicking our special phone icon using your VoIP desk phone or soft client.

Availability: Do you want to easily transfer incoming calls to your mobile phone or take a break from taking calls instead? Toggle your availability in your browser.

Colleagues: With the status viewer you can easily see if your colleagues are busy or not. This feature is similar to the Busy-Lamp-Field functionality on the attendant console for your phone. You can search by name or extension and of course, dial instantly. The colors change from green (available) to red (busy). When ringing it is also red but blinking as well.

Queue monitoring: Are you using queues? This plugin can tell exactly how many people are waiting in any queues you have.

User reviews

Zeer mooie app

W DV, 2015-01-26

Erg handig!

Peter Knol, 2014-12-23

Update zorgt ervoor dat bel-iconen altijd getoond worden, terwijl we dit in opties gedeactiveerd hebben. Whitelisting / blacklisting voor het tonen van de knoppen op bepaalde domeinen zou een aangename toevoeging zijn!

Richard van Laak, 2014-06-03

View all user reviews

Safety

Risk impact

Vialer is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install Vialer if you trust the publisher.