Reviews of MitID

By: Digitaliseringsstyrelsen App

List of user reviews and ratings for MitID

Total ratings

1.70 (Rating count: 12,487)

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Review summary

The MitID Android app is plagued by reliability and compatibility problems: frequent crashes and not-opening issues, passport-login failures, and a frustrating login flow that sometimes redirects to Chrome. The Play Integrity API blocks use on non-Google Android builds (e.g., GrapheneOS), creating compatibility barriers. QR/code-based steps add friction, while support often proves unhelpful. Some users note it works in limited PC-assisted scenarios, but overall access to official services is hindered by these stability and UX issues.

Pros

Enables access to government, banking and other official services (MitID is essential for official tasks).
Partial functionality in some setups (appears to work when approvals are done via PC in certain scenarios).

Cons

Frequent crashes, freezes, or the app not opening (blank screens or crashes during use).
Passport-based login/activation often fails or is not recognised.
Approval flow opens Chrome instead of the device's default browser, causing failures and extra friction.
Play Integrity API blocks use on non-Google Android devices (e.g., GrapheneOS), limiting compatibility and usability on secure/alternative OSes.
Login flow relies on QR codes or copying steps that are cumbersome and time-consuming (long wait times, poor UX).
Poor or unhelpful customer support (slow responses, canned messages, and difficulty resolving issues).
Device compatibility issues (not supported on some devices, or users unable to download the app).

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User Reviews

Recent rating average: 1.20

All time rating average: 1.70

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78% (130)

Date	Author	Comment
2026-08-22	La*****	Kan ikke styre hvilket camera som bruges.
Kan ikke styre hvilket camera som bruges.
2026-08-19	Ni*****	for some reason it is hard coded to open chrome instead of my default browser every. single. time... it is so annoying, and it doesn't have anywhere to report bugs like this
for some reason it is hard coded to open chrome instead of my default browser every. single. time... it is so annoying, and it doesn't have anywhere to report bugs like this
2026-08-17	Pe*****	dårlig oplevelse og dårlig forklaringer der ikke virker,kan ikke få det til at virke,har kode ,jeg har lige skrevet anmeldelse og så laver den om på det dårlig oplevelse dårlige forklaringer når du ikke er computergeni
dårlig oplevelse og dårlig forklaringer der ikke virker,kan ikke få det til at virke,har kode ,jeg har lige skrevet anmeldelse og så laver den om på det dårlig oplevelse dårlige forklaringer når du ikke er computergeni
2026-08-13	Ur*****	Many times after I log in with it, it takes me back to the previous screen. The only way to make it work is on incognito mode
Many times after I log in with it, it takes me back to the previous screen. The only way to make it work is on incognito mode
2026-08-04	Re*****	Every single time I log in and swipe I get "an error occured". Then I say cancel and yet it won't let me log in. My password is correct and mitid is updated. You can't even start over it is just stuck in a loop.
Every single time I log in and swipe I get "an error occured". Then I say cancel and yet it won't let me log in. My password is correct and mitid is updated. You can't even start over it is just stuck in a loop.
2026-08-03	Pt*****	This app can't be used normally and common sense. Every single time, there's unknown error or something for no reason
This app can't be used normally and common sense. Every single time, there's unknown error or something for no reason
2026-08-03	Ne*****	App does not support safety oriented operating systems like Graphene OS.
App does not support safety oriented operating systems like Graphene OS.
2026-08-02	To*****	Complicated to use, and when I use it, it opens the Google Chrome browser on my Android device, instead of my default browser, or instead of returning to the app I called from. And good luck trying to contact the support, I had to scan my passport and face, and apparently I do not look like my passport photo, and got rejected. For contacting support. Not impressed.
Complicated to use, and when I use it, it opens the Google Chrome browser on my Android device, instead of my default browser, or instead of returning to the app I called from. And good luck trying to contact the support, I had to scan my passport and face, and apparently I do not look like my passport photo, and got rejected. For contacting support. Not impressed.
2026-07-28	Be*****	The app used to work and then one day I open it and now it has completely forgotten me. When I try to reactivate and finally get through the stupid and brittle process the app says that it's encountered an error and that I need to reactivate it. WHICH WAS WHAT I WAS ALREADY DOING
The app used to work and then one day I open it and now it has completely forgotten me. When I try to reactivate and finally get through the stupid and brittle process the app says that it's encountered an error and that I need to reactivate it. WHICH WAS WHAT I WAS ALREADY DOING
2026-07-20	Ru*****	no GrapheneOS support but why?
no GrapheneOS support but why?