O&W Security — Kundenportal

The exclusive customer portal of O&W Security GmbH — your digital access to merchandise security, labels, and professional support.

With the O&W Security customer portal app, you as a retailer have everything under control: Order security products directly, keep track of your label inventory, and reach our support team with just a few clicks.

YOUR BENEFITS AT A GLANCE:

Dashboard
See your open tickets, active subscriptions, adhesive and hard label inventory, and recent orders at a glance.

Shop & Orders
Order RF and AM adhesive labels, hard labels, detachers, antenna systems, and accessories directly through the app. Benefit from customized pricing within the framework of your agreement. Track the status of all orders in real time.

Label Subscriptions
Set up an automatic label subscription. Pause or cancel at any time — with no minimum term. Paused subscriptions are automatically reactivated after one month.

Label Inventory
Keep track of your adhesive and hard label inventory at all times. Visual progress bars show the current status. Receive automatic alerts when stock is low. Reminders are sent after 3 months without an inventory update.

Support & Tickets
Create support tickets directly in the app. Select the category and priority, track the processing status, and communicate with our support team via chat. Close completed tickets with a single click.

Consultation & Sales Representatives
Book a personal security consultation—whether for a security analysis, system migration, or expansion. Order a sales representative to visit your store. Select your preferred date and time.

Training Videos
Access 6 professional video training courses, divided into basics, prevention, technology, and portal usage. Ideal for onboarding new employees.

Emergency Hotline
In case of emergency, reach us directly via the integrated hotline—it only takes one click.

Profile & Security
Encrypted data transmission (TLS/HTTPS). Passwords are securely hashed with bcrypt. Registration requires administrator approval—this ensures your portal remains exclusively for verified customers.

NOTE: This app is intended solely for registered business customers of O&W Security GmbH. New customers can register directly within the app and will be activated after verification.

O&W Security GmbH—Your partner for merchandise security and loss prevention in the retail sector.