Reviews of Heinemann

By: Heinemann App Team

List of user reviews and ratings for Heinemann

Total ratings

3.67 (Rating count: 1,434)

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Review summary

Users praise the in-store support and benefits such as instant discounts and convenient preorder options. However, many struggle with app reliability, frequent crashes, inability to open or use after updates, and repeated login or registration issues. Usability problems like missing order history and discounts not applying frustrate users. Mandatory registration and inconsistent product display further detract from the experience, although the loyalty program and preorder features are appreciated when they work well.

Pros

Helpful and knowledgeable in-store team guiding users on app and loyalty program.
Instant discount received upon signing up through the app in-store.
Convenient to preorder items and pick them up before the flight.
Allows awareness of various product offerings.

Cons

App frequently crashes or fails to open, especially after updates.
Mandatory registration deters users wanting to browse catalog.
Repeated login issues: app asks for login repeatedly even when already logged in.
App usability issues: order history does not show, discounts often don't apply at tills.
Inconsistent product availability and delayed recognition of user accounts.

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User Reviews

Recent rating average: 1.60

All time rating average: 3.67

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375% (15)

Date	Author	Comment
2024-09-26	ju*****	Cannot open on my samsung 23. No problems until a week ago
Cannot open on my samsung 23. No problems until a week ago
2024-09-19	to*****	Since the the last update the app crashes all the time when opening.
Since the the last update the app crashes all the time when opening.