Reviews of HandyTicket Deutschland

By: HanseCom PTTS GmbH

List of user reviews and ratings for HandyTicket Deutschland

Total ratings

2.00 (Rating count: 4,954)

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Review summary

Users repeatedly report authentication and access problems (PINs not arriving, login failures, password resets), ticket access issues (QR/barcodes not appearing or scannable), and payment shortcomings (multiple cards not working, switching payments failing). Registration and account recovery also frustrate users, while overall reliability and usability have degraded, with intermittent functioning and frequent outages. The app is praised only rarely when it happens to work, but remains largely problematic for most users.

Pros

A few users describe the app as “super and easy” to use.
Some reviews indicate the app works and purchases can be completed in certain cases.
When it functions, the overall usage is smooth and straightforward.

Cons

Frequent login/authentication problems: PIN delivery failures, inability to log in, and password reset issues.
Ticket access problems: generated barcodes/QR codes are often missing or not scannable, leading to failed ticket usage.
Payment issues: inability to use or switch between multiple payment methods (including GPay), with payments failing.
Registration and account recovery problems: issues with creating accounts, duplicate phone numbers, and problematic birthdate input; security-question-based recovery is unreliable.
General reliability and UX problems: inconsistent performance, frequent outages/logouts, and degradation over time.

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User Reviews

Recent rating average: 1.30

All time rating average: 2.00

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193% (56)

Date	Author	Comment
2026-06-01	Ka*****	Die Funktion der Verbindungsinformationen ist auf einmal weg. Somit ist die App absolut unbrauchbar geworden.
Die Funktion der Verbindungsinformationen ist auf einmal weg. Somit ist die App absolut unbrauchbar geworden.
2026-05-13	gr*****	i cannot buy a single ticket on my s23 for weeks now, it gives a error message that your paypal isnt set up properly and the creditcard option also doesnt work
i cannot buy a single ticket on my s23 for weeks now, it gives a error message that your paypal isnt set up properly and the creditcard option also doesnt work
2026-05-13	Fi*****	my handy ticket doesn't update automatically after the payment goes off my acct. most times I've had to pay my bus fare with cash until it gets resolved! there's no option to even update the app on my phone since 2025!
my handy ticket doesn't update automatically after the payment goes off my acct. most times I've had to pay my bus fare with cash until it gets resolved! there's no option to even update the app on my phone since 2025!