FROMM Visual Assistance

FROMM Visual Assistance: Revolutionizing Remote Support for FROMM Products

Unlock the full potential of your FROMM products with FROMM Visual Assistance, a cutting-edge service system designed to facilitate live audio and video communication between your production experts and our dedicated FROMM service specialists. As an integral part of the Global FROMM Lifecycle Care Service Program (LCC), this app provides a personalized, swift, and efficient live support experience, significantly reducing travel time and accelerating time to solution.


Key Features:

1. Live Audio and Video Communication:
Seamlessly connect with FROMM service specialists in real-time through high-quality audio and video communication. Get instant support and guidance for your FROMM products.

2. Multilingual Chat and Voice Chat:
Communicate effortlessly with our experts through text-based multilingual chat or opt for voice chat for a more interactive experience. Language barriers are no longer a hindrance to efficient communication.

3. Snapshots:
Capture and share snapshots of your equipment or specific situations, allowing our service specialists to better understand and diagnose issues remotely.

4. Whiteboards:
Collaborate in real-time using virtual whiteboards. Sketch diagrams, highlight components, and solve together with our service experts any issue.

5. Documents:
The documents function can be used to share different kinds of documents like already taken videos, technical documentation, or drawings.

6. Video Recordings:
Capture videos of any issues or problems you encounter. Share these recordings with our service team for a comprehensive understanding of the situation, enabling faster and more accurate resolutions.


How to Get Started:

1. Contact Your Service Point:
Contact your designated service point to initiate the support process.

2. Open the App and Request Support:
Open the app, tap on Support, and request a unique "Request ID." Provide this ID to our service team.

3. Initiate the Session:
The session will begin when our service team initiates it. Enter your name, and you're ready to experience efficient, live support.

Whether you need assistance with machine installations, maintenance, service work, or product training, FROMM Visual Assistance is your go-to solution. Experience the flexibility of using the app on your Smartphone, Tablet, or hands-free with Smart Glasses. Elevate your FROMM experience – download the app now and redefine the way you receive support for your FROMM products.

We take data protection seriously!

Upon launching the app on your device for the first time, you will be prompted to grant certain permissions, such as access to the camera, microphone, or storage, allowing the app to share screenshots, files, or videos. Rest assured that none of this information will be initiated or transferred without your explicit consent. It's important to note that without providing these permissions, some features within the app may not function as intended.