Reviews of Homematic IP

By: eQ-3 AG App

List of user reviews and ratings for Homematic IP

Total ratings

3.63 (Rating count: 23,322)

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Review summary

Users appreciate Homematic IP for its extensive automation features, ongoing updates, and ability to control various devices in the smart home. However, many report connection instability, missing critical features like geofencing and thermostat status details, and poor app usability. Firmware and app updates sometimes introduce bugs or break devices. Additional complaints concern the lack of user-friendly controls, difficulties setting up or managing devices, and insufficient customer support. Overall, the system works fairly well once configured but suffers from recurring technical and usability challenges.

Pros

Offers a wide range of automation options for home devices including heating, shutters, switches, sensors, and alarms.
Works reasonably well once set up, enabling effective temperature control and automation.
Frequent updates introduce new features and fixes, showing ongoing development.
Supports automated control based on various triggers such as weather and time.
User-friendly interface with potential for further enhancements.

Cons

Connection and stability issues reported, including problems with Wi-Fi access points and intermittent communication breaks.
Lack of certain important features such as detailed thermostat status (e.g. valve opening percentage), geofencing, and customizable boost durations.
Poor user experience around app navigation; difficulty editing or deleting devices and rooms, and unintuitive automation setup.
App and firmware updates can cause problems including crashes and device malfunctions.
Customer support considered inadequate; onboarding issues and unresponsive help for end users.

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User Reviews

Recent rating average: 3.40

All time rating average: 3.63

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27% (7)

Date	Author	Comment
2024-12-29	Th*****	It would be great if you could jump directly to the details of the heating schedule when selecting it for a room... Currently, this is very cumbersome
It would be great if you could jump directly to the details of the heating schedule when selecting it for a room... Currently, this is very cumbersome
2024-12-13	Ri*****	Great solution for automating doors. The kids forgot their keys but never their phone.
Great solution for automating doors. The kids forgot their keys but never their phone.
2024-12-13	*****	plenty of options, but could be more intuitive
plenty of options, but could be more intuitive
2024-12-04	R.*****	Accept "never" ending TOSs, every update, or accept to be locked out of your invest' - b d
Accept "never" ending TOSs, every update, or accept to be locked out of your invest' - b d
2024-11-30	Ok*****	excellent now by displaying the current measured temperature!
excellent now by displaying the current measured temperature!
2024-11-26	Mo*****	I cannot add users! The admin mode does not work
I cannot add users! The admin mode does not work
2024-11-03	Jo*****	At first, it never worked well - very unstable connection to Access Point. AP never seems to recover once connection was interrupted. My other smarthome solutions all work well. I got a new access point and then it worked kind of ok, but then out of the blue, the shutter levels were not correct any more. You would set 50% in the app and the shutter goes to 10%. Edit: In the last months it worked ok. But it is still not a good system yet. Addition: Tried to change Wlan Router - a Nightmare!
At first, it never worked well - very unstable connection to Access Point. AP never seems to recover once connection was interrupted. My other smarthome solutions all work well. I got a new access point and then it worked kind of ok, but then out of the blue, the shutter levels were not correct any more. You would set 50% in the app and the shutter goes to 10%. Edit: In the last months it worked ok. But it is still not a good system yet. Addition: Tried to change Wlan Router - a Nightmare!
2024-08-24	An*****	Updated from 3.0.15 to 3.1.4 and, as advised by Support, the VPN feature in the DuckDuckGo browser, no longer causes cloud connectivity to fail. Thanks Support for the fix.
Updated from 3.0.15 to 3.1.4 and, as advised by Support, the VPN feature in the DuckDuckGo browser, no longer causes cloud connectivity to fail. Thanks Support for the fix.
2024-08-01	St*****	Works fine, but always requesting to enter location data for a product I bought is the reason for the 3 stars.
Works fine, but always requesting to enter location data for a product I bought is the reason for the 3 stars.
2024-07-03	Ad*****	Amazing product. However, I give only 4 stars as there were some features requested by someone else in 2018, and they are still missing. Please implement the status of the thermostat in percent, how much is opened, please consider holiday mode during cooling period also (change-over system).
Amazing product. However, I give only 4 stars as there were some features requested by someone else in 2018, and they are still missing. Please implement the status of the thermostat in percent, how much is opened, please consider holiday mode during cooling period also (change-over system).