Codemeta OS

Codemeta OS — The All-in-One Platform for IT System Houses and MSPs.

No more juggling five or more tools simultaneously. Codemeta OS combines ticketing, CRM, time tracking, asset management, contracts, billing, knowledge base, resource planning, sales, and more — all in a single application. Specifically designed for German system houses and managed service providers.

TICKETING & HELPDESK
Create, assign, and prioritize tickets with configurable status workflows. Email integration (Microsoft 365, IMAP) automatically converts incoming emails into tickets. AI-powered auto-dispatch intelligently distributes tickets to the most suitable technician — based on skills, availability, workload, and SLA urgency. Drag-and-drop Kanban boards for maximum overview.

CRM & CUSTOMER MANAGEMENT
Centrally manage customers, contacts, and suppliers. Organizational structure with departmental scoping. Complete customer history across all modules—tickets, time entries, assets, and contracts at a glance.

TIME TRACKING & TRAVEL EXPENSES
Time entries with ticket, project, and customer linking. Billable/non-billable. Approval workflow for overtime and weekend work. Mileage log and travel expense tracking. Seamless calendar integration.

ASSET MANAGEMENT & CMDB
Servers, PCs, printers, network devices, licenses, and domains—all centrally managed. Lifecycle status, contract assignment, and location tracking. TeamViewer/AnyDesk integration for direct remote access.

CONTRACTS & SLAs
MSP contracts with dynamic volumes, prepaid quotas, and SLA parameters. Automatic notice period monitoring. License-based billing with flexible volume rules.


** SCHEDULING & CALENDAR
Outlook sync, technician calendar, resource timeline. Starface phone integration with real-time call notifications. TeamViewer sessions and Teams calls are directly visible in the calendar.

PROJECTS & TASKS
Project management with phases, milestones, and budget tracking. Tasks linked to projects or tickets. Drag-and-drop checklists.

KNOWLEDGE DATABASE & ACADEMY
Notion-like block editor for internal documentation. Integrated LMS with courses, lessons, and progress tracking—ideal for employee onboarding.

SALES & PIPELINE
Manage opportunities with a Kanban board. Complaint management with an 8-step workflow.


ADDITIONAL MODULES
Fleet management, tool management (NFC checkout), vacation requests, callback requests, secure vault (password and credential management), customer portal, workflow automation.

SECURITY & COMPLIANCE
Two-factor authentication, role-based permissions, full audit trail (GoBD-compliant), GDPR-compliant data processing, encrypted credentials.

RESELLER MODEL
Unique: Manage and invoice end-customer tenants directly from Codemeta OS. Wholesale or direct billing via Stripe — with a 30% margin for the IT service provider.

PRICING
Try it for free (14-day Premium trial). From €19/user/month (Essential), €39 (Pro), €59 (Premium).

Codemeta OS — Fewer tools. More IT service.