Reviews of CINEPLEX Kinoprogramm

By: Cineplex Deutschland App

List of user reviews and ratings for CINEPLEX Kinoprogramm

Total ratings

3.58 (Rating count: 23,722)

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Review summary

Users find the CINEPLEX Kinoprogramm app functional for browsing and booking movies, appreciating its easy navigation and useful features. However, multiple issues are reported including frequent crashes, unreliable payment options (credit card saving and payment methods missing), login difficulties, and lack of English and audio language options. Many criticize the app's user experience as it essentially wraps a responsive website without improving functionality, leading to frustration among users.

Pros

Easy to navigate the programme and book seats
Nice synopses of films
Reliable with useful features like Cineplex PLUS
Recent major update improved the app significantly
Previously functional login system

Cons

App often crashes and is unstable
Payment issues including inability to save credit cards and missing payment methods like Giropay
Login problems such as automatic logout and offline error messages
Lacks English language support and audio language information
App is mostly a wrapped responsive website leading to poor user experience

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User Reviews

Recent rating average: 2.10

All time rating average: 3.58

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32% (7)

Date	Author	Comment
2025-01-13	Mi*****	This app used to be very functional; it remembered my login, I could book tickets with it, and pay for the tickets with a saved credit card. Nowadays it mostly remembers my login, let me book a ticket about half of the times (the other times it lands me on a page about payments) and it NEVER remembers my credit card. So tedious! If, at least, I could pay with Google Pay as an option, that would save me from going card hunting every time I want to buy a cinema ticket
This app used to be very functional; it remembered my login, I could book tickets with it, and pay for the tickets with a saved credit card. Nowadays it mostly remembers my login, let me book a ticket about half of the times (the other times it lands me on a page about payments) and it NEVER remembers my credit card. So tedious! If, at least, I could pay with Google Pay as an option, that would save me from going card hunting every time I want to buy a cinema ticket
2024-12-11	Fa*****	Hi I can't buy tickets from your app or website. Thier is a CCs-10 code Fehler. Please fix. I received the notification after booking tickets and trying to buy the tickets
Hi I can't buy tickets from your app or website. Thier is a CCs-10 code Fehler. Please fix. I received the notification after booking tickets and trying to buy the tickets
2024-06-21	Fa*****	Since this week when I'm trying to logging in my account. I will get a Error message that I'm Offline and I don't have internet connection, or after sometimes I will be automatically getting logout. PLEASE FIX THESE PROBLEMS
Since this week when I'm trying to logging in my account. I will get a Error message that I'm Offline and I don't have internet connection, or after sometimes I will be automatically getting logout. PLEASE FIX THESE PROBLEMS
2024-04-28	Hi*****	There is no way to know if movie is in English original audio or dubbed German version. Can't even change the language to English.
There is no way to know if movie is in English original audio or dubbed German version. Can't even change the language to English.
2024-04-23	Va*****	Good, but takes a bit too long to load regardless of OS
Good, but takes a bit too long to load regardless of OS
2024-03-01	Wa*****	It would have been a good idea if you had showed the Audio language of the movie beside each hall when advertising the halls where the movie is playing.
It would have been a good idea if you had showed the Audio language of the movie beside each hall when advertising the halls where the movie is playing.
2024-01-08	Ol*****	The app seems basically to be a wrapoer around a responsive website. That isn't bad per se, but still some steps of the checkout could be more responsive - first thing that comes to my mind is selection of seats. What is really annoying is that even though still marketed in some places Giropay doesn't seem to be offered as a payments method anymore...
The app seems basically to be a wrapoer around a responsive website. That isn't bad per se, but still some steps of the checkout could be more responsive - first thing that comes to my mind is selection of seats. What is really annoying is that even though still marketed in some places Giropay doesn't seem to be offered as a payments method anymore...
2023-11-21	Ma*****	App does not work
App does not work
2023-08-07	De*****	It would be better if English language option is there in the app.
It would be better if English language option is there in the app.
2023-03-22	Ja*****	This app sucks. please fire the creator.
This app sucks. please fire the creator.