Reviews of CINEPLEX Kinoprogramm

By: Cineplex Deutschland

List of user reviews and ratings for CINEPLEX Kinoprogramm

Total ratings

3.50 (Rating count: 23,574)

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Review summary

Users find the CINEPLEX Kinoprogramm app functional for browsing and booking movies, appreciating its easy navigation and useful features. However, multiple issues are reported including frequent crashes, unreliable payment options (credit card saving and payment methods missing), login difficulties, and lack of English and audio language options. Many criticize the app's user experience as it essentially wraps a responsive website without improving functionality, leading to frustration among users.

Pros

Easy to navigate the programme and book seats
Nice synopses of films
Reliable with useful features like Cineplex PLUS
Recent major update improved the app significantly
Previously functional login system

Cons

App often crashes and is unstable
Payment issues including inability to save credit cards and missing payment methods like Giropay
Login problems such as automatic logout and offline error messages
Lacks English language support and audio language information
App is mostly a wrapped responsive website leading to poor user experience

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User Reviews

Recent rating average: 2.10

All time rating average: 3.50

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70% (7)

Date	Author	Comment
2025-01-13	Mi*****	This app used to be very functional; it remembered my login, I could book tickets with it, and pay for the tickets with a saved credit card. Nowadays it mostly remembers my login, let me book a ticket about half of the times (the other times it lands me on a page about payments) and it NEVER remembers my credit card. So tedious! If, at least, I could pay with Google Pay as an option, that would save me from going card hunting every time I want to buy a cinema ticket
This app used to be very functional; it remembered my login, I could book tickets with it, and pay for the tickets with a saved credit card. Nowadays it mostly remembers my login, let me book a ticket about half of the times (the other times it lands me on a page about payments) and it NEVER remembers my credit card. So tedious! If, at least, I could pay with Google Pay as an option, that would save me from going card hunting every time I want to buy a cinema ticket
2024-12-11	Fa*****	Hi I can't buy tickets from your app or website. Thier is a CCs-10 code Fehler. Please fix. I received the notification after booking tickets and trying to buy the tickets
Hi I can't buy tickets from your app or website. Thier is a CCs-10 code Fehler. Please fix. I received the notification after booking tickets and trying to buy the tickets