Reviews of Vircle

By: Debit Circles Sdn Bhd App

List of user reviews and ratings for Vircle

Total ratings

4.20 (Rating count: 180)

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Review summary

Vircle offers a helpful cashless payment platform with strong parental controls and responsive customer service praised for convenience and functionality. However, many users experience persistent technical problems such as login issues, selfie capture failures during setup, app crashes, and forced updates that disrupt usability. While the interface is generally user-friendly and provides real-time spending alerts, bugs and instability can cause frustration, especially when accessing key features or topping up. Overall, the app is valued for its core features but hindered by reliability and performance issues.

Pros

Helpful and responsive customer service, including support during unconventional hours and holidays.
User-friendly interface with features that allow parents to control and monitor their children's spending and use of VISA card.
Provides convenient cashless payment system for school-related expenses and enables online purchases anytime.
Real-time updates and alerts on child's spending and school fees which provide peace of mind.
Powerful features such as setting spending limits, tracking expenses, and easy navigation in newer versions.

Cons

Frequent technical issues especially related to camera permissions causing failure to take selfies during account setup.
App often logs users out unexpectedly and has persistent login problems including timeout errors and inability to reset passwords.
Slow loading times and frequent forced app updates which inconvenience users when topping up or transacting.
Buggy system causing app crashes particularly during critical functions like selfie capture for e-wallet setup.
Inconsistency in acceptance of transactions at school resulting in users needing to carry cash sometimes. Also, some users find the app less intuitive and not user-friendly enough despite improvements.

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User Reviews

Recent rating average: 3.40

All time rating average: 4.20

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39% (9)

Date	Author	Comment
2025-01-14	Ka*****	Excellent customer service
Excellent customer service
2024-10-12	Az*****	I encountered a technical issue while attempting to create an account. Specifically, I granted permission for camera access, but the system was unable to establish a connection with the camera.
I encountered a technical issue while attempting to create an account. Specifically, I granted permission for camera access, but the system was unable to establish a connection with the camera.
2024-10-10	La*****	If your kid's school says they want to use this app, tell them not to! Top-ups are flakym
If your kid's school says they want to use this app, tell them not to! Top-ups are flakym
2024-09-27	Ar*****	i have problem delivery my card but helping by customer service so fast action help solve my card problem.and now i cant wait to give my children enjoy there own visa card..thx u much 😆🫰
i have problem delivery my card but helping by customer service so fast action help solve my card problem.and now i cant wait to give my children enjoy there own visa card..thx u much 😆🫰
2024-08-25	No*****	After signing up they ask to take a selfie but when we allow camera few times,still cannot take selfie
After signing up they ask to take a selfie but when we allow camera few times,still cannot take selfie
2024-06-24	Ar*****	Poor app that from time to time asking to sign in, but couldn't sign in at all or when reset password, it went back to sign in page with no code entry at all.
Poor app that from time to time asking to sign in, but couldn't sign in at all or when reset password, it went back to sign in page with no code entry at all.
2024-02-27	Ch*****	Keeps logging me out whenever I need to top up. Also, after I have log in with the correct credentials, error, timeout message keeps popping out. Takes forever to log in and I can't top up on time.
Keeps logging me out whenever I need to top up. Also, after I have log in with the correct credentials, error, timeout message keeps popping out. Takes forever to log in and I can't top up on time.
2024-02-21	Pa*****	Vircle app is exceptional it is transparent, user friendly with great interface, convenient for parents. It also has great customer service team that is accessible at all times, including unconventional hours and holidays. This commitment is commendable.
Vircle app is exceptional it is transparent, user friendly with great interface, convenient for parents. It also has great customer service team that is accessible at all times, including unconventional hours and holidays. This commitment is commendable.
2024-02-19	je*****	A cashless system that helps and saves a lot of work. I like their payment alerts on my child's school fees, which reduce my hazel, as well as the school e-store, which is so convenient; I can purchase on my own time via the app. I can also monitor my kids spending behavior via the app. Vircle you are fabulous!
A cashless system that helps and saves a lot of work. I like their payment alerts on my child's school fees, which reduce my hazel, as well as the school e-store, which is so convenient; I can purchase on my own time via the app. I can also monitor my kids spending behavior via the app. Vircle you are fabulous!
2024-02-19	YI*****	The app strikes the perfect balance between control and independence. Love the features and ease of use! VISA card for kids and its features like I can control where the card can be used is really helpful
The app strikes the perfect balance between control and independence. Love the features and ease of use! VISA card for kids and its features like I can control where the card can be used is really helpful