Reviews of Vircle

By: Debit Circles Sdn Bhd

List of user reviews and ratings for Vircle

Total ratings

4.20 (Rating count: 179)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Vircle offers a helpful cashless payment platform with strong parental controls and responsive customer service praised for convenience and functionality. However, many users experience persistent technical problems such as login issues, selfie capture failures during setup, app crashes, and forced updates that disrupt usability. While the interface is generally user-friendly and provides real-time spending alerts, bugs and instability can cause frustration, especially when accessing key features or topping up. Overall, the app is valued for its core features but hindered by reliability and performance issues.

Pros

Helpful and responsive customer service, including support during unconventional hours and holidays.
User-friendly interface with features that allow parents to control and monitor their children's spending and use of VISA card.
Provides convenient cashless payment system for school-related expenses and enables online purchases anytime.
Real-time updates and alerts on child's spending and school fees which provide peace of mind.
Powerful features such as setting spending limits, tracking expenses, and easy navigation in newer versions.

Cons

Frequent technical issues especially related to camera permissions causing failure to take selfies during account setup.
App often logs users out unexpectedly and has persistent login problems including timeout errors and inability to reset passwords.
Slow loading times and frequent forced app updates which inconvenience users when topping up or transacting.
Buggy system causing app crashes particularly during critical functions like selfie capture for e-wallet setup.
Inconsistency in acceptance of transactions at school resulting in users needing to carry cash sometimes. Also, some users find the app less intuitive and not user-friendly enough despite improvements.

Upgrade to see all 3 reviews

User Reviews

Recent rating average: 3.40

All time rating average: 4.20

Upgrade to see all 3 reviews

300% (9)

Date	Author	Comment
2025-01-14	Ka*****	Excellent customer service
Excellent customer service
2025-01-13	Ar*****	Poor app that from time to time asking to sign in, but couldn't sign in at all or when reset password, it went back to sign in page with no code entry at all. Now we couldn't login again regardless of reinstalling the app to use it. We shall remove this app by now. What happened for the remaining balance that we have? Unreliable app wallet.
Poor app that from time to time asking to sign in, but couldn't sign in at all or when reset password, it went back to sign in page with no code entry at all. Now we couldn't login again regardless of reinstalling the app to use it. We shall remove this app by now. What happened for the remaining balance that we have? Unreliable app wallet.