Reviews of Zoho Mail Admin

By: Zoho Corporation

List of user reviews and ratings for Zoho Mail Admin

Total ratings

3.85 (Rating count: 1,267)

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Review summary

Reviews praise ease of use, reliability, and strong business suitability of Zoho Mail Admin, with quick, trustworthy support and a free tier. Recurring concerns center on billing/subscription friction (in-app renewal and refunds), stability (shutdowns), usability gaps (no light theme, mixed usability) and login/account issues. Overall, seen as a solid, trustworthy admin email solution for small to medium businesses with room for feature and billing improvements.

Pros

Easy to use and reliable: several reviews say it "just works" and is easy to use.
Strong fit for organizations and small businesses: perceived as the best option to manage an organization's email infrastructure.
High quality and positive sentiment: multiple reviews describe it as exceptional, excellent, or the best email solution.
Responsive and trusted support: mentions of quicker responses and trustworthiness.
Free tier with paid upgrade option: users note a free tier and paid upgrades as the app grows.

Cons

Billing/subscription friction: in-app renewal isn’t possible and refund-related concerns.
Stability issues: occasional shutdowns/crashes.
Usability gaps: some users find it not very user-friendly and note missing features like a light theme.
Login/account problems: issues where Gmail is tied to a different account or other login glitches.

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User Reviews

Recent rating average: 4.00

All time rating average: 3.85

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20% (17)

Date	Author	Comment
2026-05-29	Da*****	Good app
Good app
2026-05-05	Al*****	so slow and feels like a DMV Q
so slow and feels like a DMV Q
2026-05-02	Fr*****	I'm still new on this tool but all functionality is smooth.
I'm still new on this tool but all functionality is smooth.
2026-04-27	Jo*****	Hmm... How do you delete a group?!?
Hmm... How do you delete a group?!?
2026-04-07	Ga*****	Zoho Mail is the Perfect Platform to use for your email Management. I really recommend Zoho Mail to everyone, it is the best.
Zoho Mail is the Perfect Platform to use for your email Management. I really recommend Zoho Mail to everyone, it is the best.
2026-04-03	Sh*****	can not login with custom email
can not login with custom email
2026-03-29	Ms*****	I love this integration of Services by one company. they have made my business alot more fluid
I love this integration of Services by one company. they have made my business alot more fluid
2026-03-19	Io*****	best ever
best ever
2026-03-06	Su*****	Zoho is world best business mail box
Zoho is world best business mail box
2026-03-03	Sa*****	Good Application
Good Application