Reviews of ZIM: eSIM Voice & Data Plans

By: ZIM Connections

List of user reviews and ratings for ZIM: eSIM Voice & Data Plans

Total ratings

4.79 (Rating count: 244)

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Review summary

Users appreciate ZIM for its affordable and widely covered eSIM data plans, easy installation, and good connectivity. Many praise the app's simplicity and instructional support. However, multiple reviews report issues with app performance, limited plan management features, and unresponsive customer support. Some users experience problems with QR code activation and find the plans more expensive than local alternatives in certain regions. Overall, the app is useful but needs improvements in usability and support.

Pros

Affordable data plans compared to traditional options.
Easy to use with simple installation and activation process.
Good connectivity and coverage in multiple countries.
Helpful tutorial videos and instructions within the app.
Instant top-up feature and convenient management of eSIMs.

Cons

App has bugs, slow performance, and is not very user-friendly.
Customer support is often unresponsive or delayed, with unresolved tickets.
App issues with QR code scanning and lack of alternatives to activate eSIM.
Dashboard shows limited plan info; wallet has problems displaying multiple active plans and top-up options.
Plans can be more expensive than local SIMs or home network roaming in some countries.

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User Reviews

Recent rating average: 3.10

All time rating average: 4.79

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175% (7)

Date	Author	Comment
2024-12-29	Sa*****	Poor app. QR code not working, It looks fake app. I lost my money & customer support more than 10 hr. No response.
Poor app. QR code not working, It looks fake app. I lost my money & customer support more than 10 hr. No response.
2024-12-22	Ol*****	Great and handy app!
Great and handy app!