Reviews of moj ZET

By: Zagrebački električni tramvaj

List of user reviews and ratings for moj ZET

Total ratings

2.00 (Rating count: 791)

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Review summary

Users appreciate the app's stable operation and convenience of digital payment. However, widespread complaints include the compulsory pre-loaded wallet with minimum amounts causing unused funds, need to scan QR codes for each ticket leading to inconvenience, and missing essential public transit info like timetables. The registration process is cumbersome, and the app suffers from poor UX like random logouts and no refund options.

Pros

App offers a convenient way to pay for public transport once set up.
Stable and smooth performance with English UI available.
Provides an innovative QR code based ticket purchasing system.

Cons

Requires users to pre-load funds with a minimum amount, causing leftover balances to be unusable.
Mandatory scanning of vehicle QR codes for each ticket purchase is inconvenient and inefficient, especially for multiple tickets.
Lacks basic features such as public transport timetables, arrival info, and route tracking.
App demands extensive personal registration including complex passwords, without supporting password managers.
Poor user experience with issues like random logouts, problematic login, and lack of refund policy.

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User Reviews

Recent rating average: 2.70

All time rating average: 2.00

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67% (14)

Date	Author	Comment
2024-11-29	Jo*****	Great app, so rare to see a Croatian app that offers such a good experience.
Great app, so rare to see a Croatian app that offers such a good experience.
2024-11-03	Ni*****	This is the crappiest user experience that I ever had for public transportation. There is no way to buy a ticket at the stop, no way to buy a ticket inside the tram, and no info anywhere on how to buy tickets. When, after some digging, you finally find out about the app, you find out that you can't even pay for your trip yet : you have to put money on the app first before you even know how much it's going to cost... Then wait 15 min before you can buy a ticket! I was already at my stop...
This is the crappiest user experience that I ever had for public transportation. There is no way to buy a ticket at the stop, no way to buy a ticket inside the tram, and no info anywhere on how to buy tickets. When, after some digging, you finally find out about the app, you find out that you can't even pay for your trip yet : you have to put money on the app first before you even know how much it's going to cost... Then wait 15 min before you can buy a ticket! I was already at my stop...
2024-10-02	Ga*****	Need to add money in their wallet. Minimum amount you can add is one euro. I only needed two tickets. One ticket is 0.53. So I added 2 euros and rest of the money is stuck in the wallet. I was just travelling through zagreb. It's not a lot of money but still a bad design.
Need to add money in their wallet. Minimum amount you can add is one euro. I only needed two tickets. One ticket is 0.53. So I added 2 euros and rest of the money is stuck in the wallet. I was just travelling through zagreb. It's not a lot of money but still a bad design.
2024-09-14	Da*****	Nice and useful application. One suggestion for improvement would be to enable buying multiple tickets with single QR code scanning. Currently if you want to buy multiple tickets you have to scan QR code in the vehicle once for each ticket, which takes way too long in a crowded vehicle. Please add option to the ticket buying screen to pre-select how many tickets you want to buy and only scan QR code once.
Nice and useful application. One suggestion for improvement would be to enable buying multiple tickets with single QR code scanning. Currently if you want to buy multiple tickets you have to scan QR code in the vehicle once for each ticket, which takes way too long in a crowded vehicle. Please add option to the ticket buying screen to pre-select how many tickets you want to buy and only scan QR code once.
2024-06-01	da*****	UI is rubbish. Who ever decided to use this UI in public app should get fired.
UI is rubbish. Who ever decided to use this UI in public app should get fired.
2024-05-12	Iv*****	You can't just buy a ticket. You need to first register. But the app doesn't support password managers, so you need to invent a complex password. If you manage to do that, you still can't buy a card directly. You need to add funds to the app (non-refundable) which are then used to buy a ticket. After you've done all that, you need to hunt for a QR code in the tram and scan it. It's like they don't want us to buy a ticket, and I'm happy to oblige.
You can't just buy a ticket. You need to first register. But the app doesn't support password managers, so you need to invent a complex password. If you manage to do that, you still can't buy a card directly. You need to add funds to the app (non-refundable) which are then used to buy a ticket. After you've done all that, you need to hunt for a QR code in the tram and scan it. It's like they don't want us to buy a ticket, and I'm happy to oblige.
2024-04-19	Ni*****	Everything works stable. Very convenient way to pay for public transport. It requires scanning the QR that is understandable. Otherwise, it would be very easy to buy it in a second when a controller asked it
Everything works stable. Very convenient way to pay for public transport. It requires scanning the QR that is understandable. Otherwise, it would be very easy to buy it in a second when a controller asked it
2024-04-07	An*****	Do you want to see where which transport goes? You can not. Want to see when a transport will arrive? You can't even do that. So what is the point of this app you ask? It is good for collecting money if you are a developer of this app.
Do you want to see where which transport goes? You can not. Want to see when a transport will arrive? You can't even do that. So what is the point of this app you ask? It is good for collecting money if you are a developer of this app.
2024-04-01	Ma*****	I like how smooth it is and you can always use the English UI, Would be better if had updates on trains statuses.
I like how smooth it is and you can always use the English UI, Would be better if had updates on trains statuses.
2024-02-01	Iv*****	Useful but wky the f do I need to scan QR code to purchase a ticket! Total nonsense
Useful but wky the f do I need to scan QR code to purchase a ticket! Total nonsense