Reviews of Zepto: Groceries in minutes

By: Zepto Marketplace Private Limited App

List of user reviews and ratings for Zepto: Groceries in minutes

Total ratings

4.66 (Rating count: 4,805,419)

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Review summary

Reviews show a split experience: several users praise Zepto for timely delivery, good products, and a generally positive grocery app experience. However, a sizeable number report poor customer support and after-sales service, delivery delays, dirty packaging, and problematic returns. A few mention food quality/safety concerns. Accessibility feedback about font sizing was also noted by one user. Overall sentiment is mixed, with reliability and product quality praised by some and customer-care and post-purchase issues cited by many others.

Pros

On-time delivery
Good product quality
Positive overall grocery app experience
Fast service

Cons

Poor customer support / bad customer care
Delivery delays / not delivered on time
Dirty packaging
Poor returns / difficult after-sales service
Food quality concerns

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User Reviews

Recent rating average: 3.80

All time rating average: 4.66

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46% (434)

Date	Author	Comment
2026-08-10	Sa*****	good 👍👍👍
good 👍👍👍
2026-08-10	di*****	nice
nice
2026-08-10	su*****	super👌
super👌
2026-08-10	Ka*****	good
good
2026-08-10	Pa*****	good 😊
good 😊
2026-08-10	Kh*****	Very disappointing service. One item was missing from my order, and the delivery partner clearly told me I would get a refund. But Zepto customer support is now refusing to refund me. I paid for an item I never received. Extremely unfair—I'll be deleting the app and switching to another service. do not order from this app
Very disappointing service. One item was missing from my order, and the delivery partner clearly told me I would get a refund. But Zepto customer support is now refusing to refund me. I paid for an item I never received. Extremely unfair—I'll be deleting the app and switching to another service. do not order from this app
2026-08-10	Ra*****	I got one missing Item .Immediately I kept return but return got cancelled. No refund no missing item.
I got one missing Item .Immediately I kept return but return got cancelled. No refund no missing item.
2026-08-10	AL*****	Zepto is pathetic... even after submitting the pics of rotten food items they don't address the issue and ask to drop email and on email also they completely sent to resolve the issue. Just uninstalled this pathetic app
Zepto is pathetic... even after submitting the pics of rotten food items they don't address the issue and ask to drop email and on email also they completely sent to resolve the issue. Just uninstalled this pathetic app
2026-08-10	Ma*****	good 👍
good 👍
2026-08-10	am*****	fast service
fast service