Reviews of ZEN.COM – Mobile Wallet

By: ZEN.COM App

List of user reviews and ratings for ZEN.COM – Mobile Wallet

Total ratings

4.28 (Rating count: 49,020)

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Review summary

Overall, users praise fast, secure payments and a sleek UI, but frequent issues include account closures, strict verification with regional limits, high fees, weak support, and a confusing UX, leading to mixed sentiment and credibility concerns.

Pros

Fast and secure payments
Fast and reliable transactions
Nice UI with smooth sign-up experience
Instant service / quick actions

Cons

Accounts closed or funds frozen unexpectedly, raising reliability concerns
Passport-only verification with regional restrictions (drivers licenses not accepted; some regions not supported)
High fees for transfers, withdrawals, and cards
Weak customer support; AI-based help is unhelpful and slow
Confusing or inconvenient UX/navigation

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User Reviews

Recent rating average: 2.00

All time rating average: 4.28

Upgrade to see all 238 reviews

48% (115)

Date	Author	Comment
2026-07-18	Mi*****	Card payments and money exchange work perfectly. Increasing gamification and iritating bonus popups are ggetting terrible.
Card payments and money exchange work perfectly. Increasing gamification and iritating bonus popups are ggetting terrible.
2026-07-18	La*****	Great! Fast, easy, to the point! Everything needs seconds to be done!
Great! Fast, easy, to the point! Everything needs seconds to be done!
2026-07-15	Ka*****	What a waste of time! If you don't accept customers from unsupported countries, just don't let them register. You collect all our personal information, from ID cards to selfies, only to finally say our country isn't supported. I don't know what to say. Shame on you!
What a waste of time! If you don't accept customers from unsupported countries, just don't let them register. You collect all our personal information, from ID cards to selfies, only to finally say our country isn't supported. I don't know what to say. Shame on you!
2026-07-14	Ad*****	I can't log in. But it's the only option to withdraw my funds from Binance. Update: After conversation with Customer Care and summing up, 3 verifications, I can log in.
I can't log in. But it's the only option to withdraw my funds from Binance. Update: After conversation with Customer Care and summing up, 3 verifications, I can log in.
2026-07-14	*****	using this app for years paying on transaction 1% very expensive there are a lot of app cheaper but I was thinking maybe its worth but the first time when I need the suport they wasant helpful at all I personally stop using it ill don't keep sponsoring an app with 1% fee and being useless when you need their support
using this app for years paying on transaction 1% very expensive there are a lot of app cheaper but I was thinking maybe its worth but the first time when I need the suport they wasant helpful at all I personally stop using it ill don't keep sponsoring an app with 1% fee and being useless when you need their support
2026-07-12	Jo*****	it won't let me create an account with a United Kingdom phone number as that's the first thing you have to do to continue and honestly if I could give it no stars I would
it won't let me create an account with a United Kingdom phone number as that's the first thing you have to do to continue and honestly if I could give it no stars I would
2026-07-08	Ye*****	They have very tricky payment limits. In the app you have very flexible payment card limits up to eur 30k , but they don't work and you can't transfer more than 5k per week. Very frustrating and unfair.
They have very tricky payment limits. In the app you have very flexible payment card limits up to eur 30k , but they don't work and you can't transfer more than 5k per week. Very frustrating and unfair.
2026-07-08	Sz*****	Zmiany na niekorzyść klienta wprowadzane po cichu, bez wcześniej informacji. Wartość Kamienia Okazji przy przenoszeniu do Kamienia Fortuny została zredukowana dwukrotnie. Trzymając niewykorzystane Kamienie Okazji na koncie z myślą o ich późniejszym przeniesieniu do Kamienia Fortuny zostałem niemile zaskoczony widząc tę zmianę. Uważam, że ZEN świadomie nie poinformował klientów o zmianie, tak aby klienci trzymający Kamienie na koncie nie mogli ich zawczasu przenieść do Kamienia Fortuny.
Zmiany na niekorzyść klienta wprowadzane po cichu, bez wcześniej informacji. Wartość Kamienia Okazji przy przenoszeniu do Kamienia Fortuny została zredukowana dwukrotnie. Trzymając niewykorzystane Kamienie Okazji na koncie z myślą o ich późniejszym przeniesieniu do Kamienia Fortuny zostałem niemile zaskoczony widząc tę zmianę. Uważam, że ZEN świadomie nie poinformował klientów o zmianie, tak aby klienci trzymający Kamienie na koncie nie mogli ich zawczasu przenieść do Kamienia Fortuny.
2026-07-06	Wa*****	The app became very laggy after last update. And you need to login like 10 times an hour to just use it. Also quite poor Customer Support.
The app became very laggy after last update. And you need to login like 10 times an hour to just use it. Also quite poor Customer Support.
2026-07-05	Ra*****	they advertised as a secure platform but when you have any problem it is brushed off and ignored. Never used their platform to pay and expect any help after.
they advertised as a secure platform but when you have any problem it is brushed off and ignored. Never used their platform to pay and expect any help after.