Reviews of Zed: Dubai Taxi & Premium Cars

By: Zed LLC App

List of user reviews and ratings for Zed: Dubai Taxi & Premium Cars

Total ratings

4.57 (Rating count: 5,486)

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Review summary

Reviews show a mix: many users praise good service, fast and professional, on-time rides, and friendly drivers, with promotions seen as a perk. However, recurring issues include pricing inconsistencies and unauthorized charges, missed scheduled rides, laggy app performance and missing features, misrepresented promos, and slow or unhelpful customer support. The app's strengths lie in driver quality and service, while reliability and billing transparency are major drawbacks.

Pros

Good overall service quality
Fast and professional drivers
On-time / timely rides
Promotions and discounts available
Calm and friendly drivers for a pleasant ride

Cons

Pricing inconsistencies and unauthorized/hidden charges
Scheduled rides can be missed or not honored, indicating unreliable service
Laggy app with poor usability and missing features (photo sharing, in-app chat, car category visibility)
Promotions/discounts advertised but not honored or misleading
Customer support unresponsive or slow to respond to compensation requests

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User Reviews

Recent rating average: 3.70

All time rating average: 4.57

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31% (58)

Date	Author	Comment
2026-07-15	Am*****	This app is a scam. They charge you a higher fare. Then post using your cashback they won't refund the rest of the fair to your account. When you reach out to customer service they won't help you at all. They only have services via chat which limit proper communication. Never trust this good for nothing app.
This app is a scam. They charge you a higher fare. Then post using your cashback they won't refund the rest of the fair to your account. When you reach out to customer service they won't help you at all. They only have services via chat which limit proper communication. Never trust this good for nothing app.
2026-07-13	Ha*****	This was absolutely scammy - driver never showed up, but the app said they arrived and charged me 20 for canceling despite sharing screenshot. Total fraud.
This was absolutely scammy - driver never showed up, but the app said they arrived and charged me 20 for canceling despite sharing screenshot. Total fraud.
2026-07-12	Sa*****	my first ride didnt came but I was fully charged not happy with that
my first ride didnt came but I was fully charged not happy with that
2026-07-11	Ha*****	Great service, clean car, friendly driver, and a safe, comfortable ride. Highly recommended
Great service, clean car, friendly driver, and a safe, comfortable ride. Highly recommended
2026-07-10	De*****	he is good driver and car is very clean
he is good driver and car is very clean
2026-07-09	av*****	driver is vary nice
driver is vary nice
2026-07-07	Ri*****	Great service 👏
Great service 👏
2026-07-07	Ma*****	Great service
Great service
2026-07-06	Ha*****	good service and friendly driver
good service and friendly driver
2026-07-06	Nk*****	kind drivers, u should try them
kind drivers, u should try them