Reviews of Surest

By: Bind Benefits, Inc App

List of user reviews and ratings for Surest

Total ratings

2.78 (Rating count: 595)

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Review summary

Most reviews praise the app for easy navigation and for helping users find doctors and compare costs, with some reporting it saves money. However, the dominant issues are instability and crashes, frequent login/authentication problems, unreliable search and filtering, downtime concerns, and occasionally outdated or inaccurate information. These recurring themes suggest the app is usable in principle but plagued by reliability and data accuracy problems.

Pros

Easy to navigate UI
Easy to find doctors/providers and compare costs
Saves money / cost-effective for some users

Cons

Frequent crashes / instability (crashes when searching, filtering, or using the app)
Login/authentication issues (biometrics not working; repeated login failures)
Problems with search and filters (difficult to search; results may be inaccurate; filters cause freezing or crashes)
Downtime / reliability concerns (app downtime cited by multiple users)
Outdated or inaccurate information (outdated data; wrong information shown)

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User Reviews

Recent rating average: 1.00

All time rating average: 2.78

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59% (71)

Date	Author	Comment
2026-07-22	Mi*****	It never works. Ever.
It never works. Ever.
2026-07-22	Ki*****	app doesn't work properly
app doesn't work properly
2026-07-21	Sa*****	App is not longer opening, only gives an error tried clearing cache, Uninstalled and reinstalled
App is not longer opening, only gives an error tried clearing cache, Uninstalled and reinstalled
2026-07-21	D.*****	Can't open app on LG V60 -- crashes to a message screen everytime.
Can't open app on LG V60 -- crashes to a message screen everytime.
2026-07-20	Da*****	doesn't even open since update
doesn't even open since update
2026-07-20	Ko*****	constantly crashes, asks to verify my ID every 30 seconds even after I turned on trust this device. Pages don't display completely, menues are cutoff. Can't even pay a bill without the app crashing. Horrible app
constantly crashes, asks to verify my ID every 30 seconds even after I turned on trust this device. Pages don't display completely, menues are cutoff. Can't even pay a bill without the app crashing. Horrible app
2026-07-17	St*****	App hasn't worked in over a week, even after reinstalling.
App hasn't worked in over a week, even after reinstalling.
2026-07-16	Jo*****	For about two weeks now, the only thing I've been able to get the app to do it give me an error message every single time I try to log in. I just heard from my son that he's having the same issue. I checked for updates, but I'm already current. This is getting very frustrating.
For about two weeks now, the only thing I've been able to get the app to do it give me an error message every single time I try to log in. I just heard from my son that he's having the same issue. I checked for updates, but I'm already current. This is getting very frustrating.
2026-07-15	ke*****	was working fine. now can't open at all. needs fixed
was working fine. now can't open at all. needs fixed
2026-07-10	CG*****	The app never works. I have to call in. ugh I'm paying insurance and can't have access to the app.
The app never works. I have to call in. ugh I'm paying insurance and can't have access to the app.