Reviews of Your Doctors - Online Doctor

By: HealthATech Solutions Inc. App

List of user reviews and ratings for Your Doctors - Online Doctor

Total ratings

3.02 (Rating count: 5,098)

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Review summary

Users praise convenience and fast access to licensed doctors from home and remote prescription refills, but many report deceptive pricing and hidden yearly charges, poor refunds, and questionable billing practices, leading to trust concerns and warnings about using the app.

Pros

Convenient and fast access to doctors from home, reducing in-clinic wait times.
Easy and intuitive to use.
Access to licensed medical professionals who can assess symptoms via chat (with photos/videos) and provide prescriptions.
Ability to refill prescriptions and manage care remotely.
Helpful and thorough staff/doctors, with generally positive interactions.

Cons

Deceptive pricing: advertised $20/month but charged a large upfront yearly amount (e.g., $240) with unclear billing.
Non-transparent billing with hidden charges and invoices showing the full year, making it hard to verify charges before payment.
Poor customer support and slow/refusing refunds; some users report being banned.
Widespread distrust and warnings that the service is a scam due to billing practices.
Inconsistent service quality and slow doctor replies in some cases.

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User Reviews

Recent rating average: 3.00

All time rating average: 3.02

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63% (66)

Date	Author	Comment
2026-08-18	Lo*****	honestly so greatful for this app. I use it monthly for prescriptions and other health issues and has never failed. thank you
honestly so greatful for this app. I use it monthly for prescriptions and other health issues and has never failed. thank you
2026-08-10	Da*****	Scam. Subscribed for $20 per month but was charged a full year. When I cancelled at the exact moment I was told that there is no refund only 50% can be refunded. I was also told to get my refund I cannot dispute this issue with my bank or any other companies who can help to get my money bank. Dont forget to reply to my comment saying you are sorry and to let me know all the BS to support the wrong you are doing as a company.
Scam. Subscribed for $20 per month but was charged a full year. When I cancelled at the exact moment I was told that there is no refund only 50% can be refunded. I was also told to get my refund I cannot dispute this issue with my bank or any other companies who can help to get my money bank. Dont forget to reply to my comment saying you are sorry and to let me know all the BS to support the wrong you are doing as a company.
2026-07-16	Th*****	The Doctors have been fantastic. They have been attentive to my long-term medical problems, and very helpful. It is like having a walk-in clinic in your pocket.
The Doctors have been fantastic. They have been attentive to my long-term medical problems, and very helpful. It is like having a walk-in clinic in your pocket.
2026-07-09	Ch*****	I thought it was billed monthly but they took the yearly amount.
I thought it was billed monthly but they took the yearly amount.
2026-06-28	Br*****	I can't recommend this service enough! It was incredibly fast, easy to use, and the doctor was kind, thorough, and professional. They took great care of both me and my daughter, answered all of our questions, and made what could have been a stressful experience so much easier. The convenience of being able to speak with a doctor so quickly is amazing. I will absolutely be using this service again and would recommend it 10000% to anyone who needs prompt, compassionate medical care. Thank you
I can't recommend this service enough! It was incredibly fast, easy to use, and the doctor was kind, thorough, and professional. They took great care of both me and my daughter, answered all of our questions, and made what could have been a stressful experience so much easier. The convenience of being able to speak with a doctor so quickly is amazing. I will absolutely be using this service again and would recommend it 10000% to anyone who needs prompt, compassionate medical care. Thank you
2026-06-28	St*****	so thankful... the mental health side of this has been a blessing!
so thankful... the mental health side of this has been a blessing!
2026-06-25	Ed*****	Said 20$ a month and they took 245$ at once. After contacting them they offered to cancel my membership and refund 120$ only. I will file with my card company
Said 20$ a month and they took 245$ at once. After contacting them they offered to cancel my membership and refund 120$ only. I will file with my card company
2026-05-22	Ke*****	Requires a full overlay? Unacceptable. completely unacceptable violation of privacy.
Requires a full overlay? Unacceptable. completely unacceptable violation of privacy.
2026-05-18	Pr*****	I would 1000% ignore all the bad comments. yah there might be some policies that you might not like. but spending 70$ at walking was a bad idea. Thanks to the internet and thanks to the app as well 😊
I would 1000% ignore all the bad comments. yah there might be some policies that you might not like. but spending 70$ at walking was a bad idea. Thanks to the internet and thanks to the app as well 😊
2026-05-13	AL*****	This company’s billing practices are deceptive. The service was advertised as “$20/month,” but I later discovered through my banking app that they charged my card $240 upfront for a full year. There was absolutely no clear warning or obvious disclosure before payment. If the real amount had been shown clearly, I would never have subscribed. Support was useless and refused to properly fix the issue. Be extremely careful with this app.
This company’s billing practices are deceptive. The service was advertised as “$20/month,” but I later discovered through my banking app that they charged my card $240 upfront for a full year. There was absolutely no clear warning or obvious disclosure before payment. If the real amount had been shown clearly, I would never have subscribed. Support was useless and refused to properly fix the issue. Be extremely careful with this app.