Reviews of Yay.com

By: YayYay Limited App

List of user reviews and ratings for Yay.com

Total ratings

3.00 (Rating count: 58)

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Review summary

Multiple users commend the Yay.com app for its ease of use, reliability, and helpful customer support. However, consistent Bluetooth audio problems that prevent headset use, poor call quality, app crashes on specific Android devices, and missing features like voicemail customization and message alerts are predominant issues. Additionally, notifications and incoming calls do not always integrate smoothly with the Android interface, causing inconvenience. While the app is praised for enabling productive remote communication, several core functionality flaws diminish overall user experience.

Pros

Easy to use and reliable as a VoIP softphone app for Yay service.
Good customer service, responsive and helpful in resolving issues.
App is rock solid and works well most of the time for long-term users.
Allows users to communicate remotely effectively, aiding productivity.
Free trial available to test basic features before subscription.

Cons

Bluetooth connectivity issues preventing headset/audio use are frequently reported.
Poor call quality during inbound and outbound calls noticed by multiple users.
App crashes on certain Android devices (e.g., Samsung S10e) when accessing Contacts.
Lack of features like Message Waiting Indicator (MWI) and customizable voicemail dialing.
Notifications and call answering are inconvenient, requiring manual app opening and causing screen issues.

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User Reviews

Recent rating average: 2.50

All time rating average: 3.00

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43% (9)

Date	Author	Comment
2024-12-04	Pa*****	Bluetooth issue fix: go to App Info > Permissions > Nearby Devices > and allow. Support has been good. However inbound and outbound call quality is not great. Not sure why it can be such a contrasting difference when a standard mobile phone call works fine and desk-headset calls work fine.
Bluetooth issue fix: go to App Info > Permissions > Nearby Devices > and allow. Support has been good. However inbound and outbound call quality is not great. Not sure why it can be such a contrasting difference when a standard mobile phone call works fine and desk-headset calls work fine.
2024-11-04	Da*****	Great app, good service. Easy to use and very reliable. Yay!
Great app, good service. Easy to use and very reliable. Yay!
2024-10-07	Ga*****	Bluetooth audio still does not work, it has no idea a headset is connected to the phone - really does defeat the purpose of a voip soft phone and we're paying a lot of money to use this service! Disgustin!
Bluetooth audio still does not work, it has no idea a headset is connected to the phone - really does defeat the purpose of a voip soft phone and we're paying a lot of money to use this service! Disgustin!
2023-11-10	Ni*****	A basic SIP phone for the Yay service. Lacks a Message Waiting Indicator (MWI) which is a little disappointing and turns me towards an alternative app.
A basic SIP phone for the Yay service. Lacks a Message Waiting Indicator (MWI) which is a little disappointing and turns me towards an alternative app.
2022-12-08	Da*****	Just poor, Bluetooth doesn't work, Mac doesn't work, silent calls cos speaker doesn't work and you get charged. I'm complaining for years and situation doesn't change, just giving up. Use Skype or reliable suppliers this is waste of time!
Just poor, Bluetooth doesn't work, Mac doesn't work, silent calls cos speaker doesn't work and you get charged. I'm complaining for years and situation doesn't change, just giving up. Use Skype or reliable suppliers this is waste of time!
2022-08-05	Ch*****	Doesn't come up on my front screen when a call comes through. Just rings. Then I have to find the yay app to open the call. A step below WhatsApp, which also annoyingly doesn't come up on my front screen
Doesn't come up on my front screen when a call comes through. Just rings. Then I have to find the yay app to open the call. A step below WhatsApp, which also annoyingly doesn't come up on my front screen
2022-08-04	Re*****	If I could give zero stars I would. This is useless. Customer service don't have a clue. I've explained the issue numerous times. Yet they still divert blame to whoever is trying to call me. Their line isn't the issue. My phone isn't the issue. YOUR line is the issue. Please don't reply telling me to telephone you. I ALREADY HAVE!!! JUST FIX THE ISSUE OR REFUND ME!!!!!
If I could give zero stars I would. This is useless. Customer service don't have a clue. I've explained the issue numerous times. Yet they still divert blame to whoever is trying to call me. Their line isn't the issue. My phone isn't the issue. YOUR line is the issue. Please don't reply telling me to telephone you. I ALREADY HAVE!!! JUST FIX THE ISSUE OR REFUND ME!!!!!
2022-07-27	Ad*****	The app doesn't work properly any more (outbound calls terminate 10 seconds in), irrespective of the network link I use. I've contacted support a couple of times but not got anywhere with resolving the issue.
The app doesn't work properly any more (outbound calls terminate 10 seconds in), irrespective of the network link I use. I've contacted support a couple of times but not got anywhere with resolving the issue.
2022-03-23	Ma*****	Doesn't work with Bluetooth anymore. You can't even answer on the phone and talk through the hands free device now. Answering and hanging up functions and speaking through the Bluetooth device needs fixing. Also answering from the notification doesn't turn off the screen so that causes issues. Until these are fixed it's 1 star as I can't use the app.
Doesn't work with Bluetooth anymore. You can't even answer on the phone and talk through the hands free device now. Answering and hanging up functions and speaking through the Bluetooth device needs fixing. Also answering from the notification doesn't turn off the screen so that causes issues. Until these are fixed it's 1 star as I can't use the app.
2021-09-09	Mi*****	Very pleased so far with this VoIP app. My only criticism during the free trial period was that it was a little too short, and I was unable to select a number from the list of available ones after creating the account and before activating my line. Had I gone straight for paid subscription, I would have a choice of number. As it turns out, I bought a memorable number anyway, but I couldn't have a free number of my own chosing (I could, but I had already given the randomly allocated to customers)
Very pleased so far with this VoIP app. My only criticism during the free trial period was that it was a little too short, and I was unable to select a number from the list of available ones after creating the account and before activating my line. Had I gone straight for paid subscription, I would have a choice of number. As it turns out, I bought a memorable number anyway, but I couldn't have a free number of my own chosing (I could, but I had already given the randomly allocated to customers)