Reviews of StretchLab

By: Xponential Fitness App

List of user reviews and ratings for StretchLab

Total ratings

4.67 (Rating count: 1,443)

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Review summary

Users highly praise the professional and knowledgeable flexologists at StretchLab, reporting improved mobility, flexibility, and reduced pain after sessions. The app offers convenient booking but suffers from instability, frequent logouts, misleading notifications, and a lack of clarity regarding membership details and credits. Despite these issues, users appreciate the service and highly recommend the in-person experiences, though they find the app's technical flaws frustrating.

Pros

Professional, knowledgeable, and friendly flexologists who provide effective assisted stretching sessions.
Significant improvement in users' mobility, flexibility, and pain relief after sessions.
Positive and caring atmosphere with well-trained staff that users highly recommend.
App allows booking sessions and is convenient for scheduling appointments, despite some issues.

Cons

App is unstable and buggy, frequently logging users out and showing incorrect or outdated information.
Notifications about canceled sessions persist, causing confusion and mistrust.
Lack of transparency in the app regarding membership details such as credit balance, renewal dates, and usage.
Users cannot immediately regain credits after canceling appointments within the app, forcing them to contact support.
App lacks some user-friendly features such as password storage, proper session access, and handling of credits automatically.

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User Reviews

Recent rating average: 4.40

All time rating average: 4.67

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Date	Author	Comment
2025-01-26	Ma*****	Enjoying the 50 min stretch sessions with Keysa! She's an awesome flexologist! She listens to how I'm feeling and guides me through each stretch safely to address my needs and goals.
Enjoying the 50 min stretch sessions with Keysa! She's an awesome flexologist! She listens to how I'm feeling and guides me through each stretch safely to address my needs and goals.
2025-01-22	Dr*****	The app works badly more than it works well. You cannot see your membership information so you cannot tell when you membership will be charged, when you will lose credis, or when you will gain credits. Shouldn't you be helping members to use what they paid for? Instead it feels like you are tricking me out of my money. The worst part is that it sends you notifications about checking in to sessions you cancelled. Can you trust anything this app says?
The app works badly more than it works well. You cannot see your membership information so you cannot tell when you membership will be charged, when you will lose credis, or when you will gain credits. Shouldn't you be helping members to use what they paid for? Instead it feels like you are tricking me out of my money. The worst part is that it sends you notifications about checking in to sessions you cancelled. Can you trust anything this app says?
2024-12-27	Pa*****	App is buggy, worse recently. Notifications for canceled appointments as if they were still scheduled. App unstable and requires log out and back in to have correct info or even function at all. ....it's never been great but this is ridiculous
App is buggy, worse recently. Notifications for canceled appointments as if they were still scheduled. App unstable and requires log out and back in to have correct info or even function at all. ....it's never been great but this is ridiculous
2024-12-26	Ri*****	Great alternative to physical therapy. Well-trained professional staff.
Great alternative to physical therapy. Well-trained professional staff.
2024-12-13	Je*****	I wish I hadn't delayed going! Best experience! Reduced my every day pain from sitting at a desk to almost none! Love my practitioner Madison at the Suntree location! Do it..you will not be sorry.
I wish I hadn't delayed going! Best experience! Reduced my every day pain from sitting at a desk to almost none! Love my practitioner Madison at the Suntree location! Do it..you will not be sorry.
2024-12-06	He*****	I had my first session today at Decatur GA location. Total positive experience and looking forward to the next session next week.
I had my first session today at Decatur GA location. Total positive experience and looking forward to the next session next week.
2024-12-06	Pe*****	Great staff!! I thought I will need to see a doctor about my shoulder pain and limitations of movement, but when Preston worked on it, it's back to normal movement now!!
Great staff!! I thought I will need to see a doctor about my shoulder pain and limitations of movement, but when Preston worked on it, it's back to normal movement now!!
2024-11-27	Li*****	I feel so much better and it is such a wonderful concept and is covered by my Insurance and FSA
I feel so much better and it is such a wonderful concept and is covered by my Insurance and FSA
2024-11-13	Je*****	I have been coming here since they opened 2 years ago. It has been life changing for me. Pam Rob and Andre are amazing!
I have been coming here since they opened 2 years ago. It has been life changing for me. Pam Rob and Andre are amazing!
2024-11-11	Do*****	they are awesome, everyone is professional and knowledgeable, Taylor has been my favorite, but everyone there is awesome and sweet. highly recommend
they are awesome, everyone is professional and knowledgeable, Taylor has been my favorite, but everyone there is awesome and sweet. highly recommend