Reviews of 3Shape Communicate

By: 3Shape A/S App

List of user reviews and ratings for 3Shape Communicate

Total ratings

4.75 (Rating count: 108)

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Review summary

Users appreciate 3Shape Communicate's positive impact on dental workflows, evolving functionality, and lab communication. However, multiple users report crashes, synchronization failures, issues with notifications (duplicates and excess), and certain features like smile design and 3D preview not working properly. Login difficulties and forced installations also affect usability. Overall, while the app shows promise and progress, several critical bugs and feature gaps limit user satisfaction.

Pros

App has evolved nicely over time.
Facilitates good communication with dental labs and improves working relationships.
Contributes positively to the dentistry field and patient case management.

Cons

App crashes or fails to open properly.
Synchronization issues with cloud and patient data, including photo attachments.
Problems with notifications: receiving duplicate or excessive push notifications without proper settings.
Certain features like smile design, shade tabs, and 3D preview not functioning or incomplete.
Login issues with the app; some users can only log in via the website.

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User Reviews

Recent rating average: 2.80

All time rating average: 4.75

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29% (4)

Date	Author	Comment
2024-11-27	Ve*****	Not working properly, complicated with no reason, not connecting with lab
Not working properly, complicated with no reason, not connecting with lab
2024-04-12	Ni*****	Smiledesign section doesn't work. Doesn't synchronise to cloud
Smiledesign section doesn't work. Doesn't synchronise to cloud
2024-01-02	mu*****	The program has a bug. It does not let you add photos to the patient's case
The program has a bug. It does not let you add photos to the patient's case
2022-06-15	Md*****	Nice
Nice
2021-05-21	Ka*****	It crashes while trying to open it? Any advice?
It crashes while trying to open it? Any advice?
2021-01-06	Ni*****	Forces chrome installation
Forces chrome installation
2019-11-23	A *****	Shade tabs won't show up in app yet. I realize this is beta so looking forward to new update.
Shade tabs won't show up in app yet. I realize this is beta so looking forward to new update.
2019-09-19	A *****	Experiencing weird problems lately. Random notifications, up to 50 in short time span and all referring to old cases which were already accepted in OA. Patients list get subsequently scrambled with dates updated to current date. List not matching the chronological order as on Communicate website so not very useful. Btw, no in app notification settings available.
Experiencing weird problems lately. Random notifications, up to 50 in short time span and all referring to old cases which were already accepted in OA. Patients list get subsequently scrambled with dates updated to current date. List not matching the chronological order as on Communicate website so not very useful. Btw, no in app notification settings available.
2018-12-08	A *****	I was suspended just A bright shinning metal object in the sky later I seen five stars
I was suspended just A bright shinning metal object in the sky later I seen five stars
2018-11-23	A *****	Great job! You guys are really changing dentistry!
Great job! You guys are really changing dentistry!