Reviews of Wotif Hotels & Flights

By: Wotif.com App

List of user reviews and ratings for Wotif Hotels & Flights

Total ratings

4.25 (Rating count: 8,209)

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Review summary

User reviews show the Wotif app is easy to navigate and offers competitive pricing with a broad range of stays, but persistent issues recur: login failures, unreliable bookings and slow refunds, unresponsive customer support, transfer problems, and cancellation/double-charge incidents. These recurring negatives overshadow the positives and indicate significant reliability and service gaps that need addressing.

Pros

Easy to navigate and use the app
Competitive pricing compared with other sites
Wide selection of stays to choose from

Cons

Frequent login and app reliability issues (can't log in or use the app)
Booking errors and refunds problems (incorrect dates, bookings not honored, refunds delayed)
Poor or hard-to-reach customer support (help chat and contact channels unresponsive)
Airport transfer issues and related refunds (transfers not booked or arriving late)
Cancellation/double-charge problems (charged for multiple rooms or unclear cancellation rules)

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User Reviews

Recent rating average: 3.30

All time rating average: 4.25

Upgrade to see all 123 reviews

50% (61)

Date	Author	Comment
2026-07-15	We*****	cant sign it
cant sign it
2026-06-16	Ga*****	great app
great app
2026-06-15	Aj*****	not always best price, no benefits of loyalty
not always best price, no benefits of loyalty
2026-06-15	Ev*****	great platform for hotel bookings
great platform for hotel bookings
2026-06-09	ai*****	disappointing....I have booked with whotif before and have been pleased....Just be aware if you need to change the dates gets expensive 😞....I was booking one night accommodation...I booked right dates but realized it was July not October...got Right back on chat to change....So to change they charged 325 penalties....so one night has cost 700...Rang call center nothing can be done....just be aware...Won't be dealing with this site again..
disappointing....I have booked with whotif before and have been pleased....Just be aware if you need to change the dates gets expensive 😞....I was booking one night accommodation...I booked right dates but realized it was July not October...got Right back on chat to change....So to change they charged 325 penalties....so one night has cost 700...Rang call center nothing can be done....just be aware...Won't be dealing with this site again..
2026-06-09	Al*****	Great price comparisons
Great price comparisons
2026-06-08	Ma*****	Cannot pick up the link from Messenger to the wotif app
Cannot pick up the link from Messenger to the wotif app
2026-06-02	Ta*****	so far sooo good!
so far sooo good!
2026-05-28	Do*****	I've happily used this app for years but this time I signed up for Fans Club and immediately tried to cancel it as I can't get any info on how much they're going to take from my bank account after the free trial. The AI virtual assistant is frustrating and useless.
I've happily used this app for years but this time I signed up for Fans Club and immediately tried to cancel it as I can't get any info on how much they're going to take from my bank account after the free trial. The AI virtual assistant is frustrating and useless.
2026-05-26	za*****	very lousy app
very lousy app