Reviews of WORKetc CRM + Projects + More

By: WORKetc CRM + Projects App

List of user reviews and ratings for WORKetc CRM + Projects + More

Total ratings

4.75 (Rating count: 166)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users appreciate WORKetc CRM Android app for managing projects, contacts, timesheets, and tickets on the go, enabling remote business operations and real-time updates. The interface and functionality have notably improved over time, enhancing usability and synchronization. However, early versions suffered from crashes, glitches, and navigation difficulties, though recent updates have addressed many issues. Some features, like contact management, could be more robust, and the app still has a learning curve. Overall, the app is valued for its comprehensive CRM capabilities and strong customer support.

Pros

Helps keep track of projects, contacts, timesheets, and support tickets efficiently.
Allows remote work with features like offline access, timesheet management, and real-time ticket updates.
User interface has improved with recent updates, becoming more user-friendly and visually pleasing.
Strong integration with core CRM features including linking projects, leads, and invoices.
Reliable support team and good synchronization across Android and iOS platforms.

Cons

Initial versions had significant performance issues including frequent crashes and glitches when viewing support cases.
Some users find the app's UI cluttered or difficult to navigate, especially before recent updates.
The app could be more robust with enhanced functionality to match the desktop/web version completely.
Contact search and download features are still somewhat limited, especially with large databases.
There is a learning curve and some users need ongoing support to fully utilize the app's features.

Upgrade to see all 20 reviews

User Reviews

Recent rating average: 4.00

All time rating average: 4.75

Upgrade to see all 20 reviews

10% (2)

Date	Author	Comment
2021-05-22	Th*****	Excruciating experience. Links don't work, tickets don't fully show, garbage UI, hard to navigate, searching has a mind of its own and the negative list could go on forever. Someone please remove this from the store.
Excruciating experience. Links don't work, tickets don't fully show, garbage UI, hard to navigate, searching has a mind of its own and the negative list could go on forever. Someone please remove this from the store.
2018-01-15	A *****	Since the update they have been able to make the app a little easier to use. And doesn't glitch as much. Overall it's great. It helps me keep track of my projects and contacts. I really like using Work ECT for my business. It helps me manage projects, marketing to potential customers and tracking income and expenses. It has nearly everything I am looking for in a CRM.
Since the update they have been able to make the app a little easier to use. And doesn't glitch as much. Overall it's great. It helps me keep track of my projects and contacts. I really like using Work ECT for my business. It helps me manage projects, marketing to potential customers and tracking income and expenses. It has nearly everything I am looking for in a CRM.
2017-12-22	A *****	Perfect to keep up while on the road!
Perfect to keep up while on the road!
2017-05-14	A *****	This app is really good. It's not the full version of worketc that I would love to see one day but their website works 100% on mobile so no worries there. This app is very robust. I especially like to use it to check on the statuses of tickets and to make updates to our customer database. I highly recommend it.
This app is really good. It's not the full version of worketc that I would love to see one day but their website works 100% on mobile so no worries there. This app is very robust. I especially like to use it to check on the statuses of tickets and to make updates to our customer database. I highly recommend it.
2017-03-16	A *****	It's a pretty good app. Could be a bit more robust, but it's good for checking ticket workload and making small updates. Seems like it could flow a little better, but I'm not sure what to suggest with my limited use as of yet.
It's a pretty good app. Could be a bit more robust, but it's good for checking ticket workload and making small updates. Seems like it could flow a little better, but I'm not sure what to suggest with my limited use as of yet.
2017-03-10	A *****	Very nice app. I love to use it to keep track of my tickets that are assigned to my group. It's also a great way to keep up with my company contacts. Very helpful.
Very nice app. I love to use it to keep track of my tickets that are assigned to my group. It's also a great way to keep up with my company contacts. Very helpful.
2017-03-06	A *****	A very user friendly layout. Smooth environment that works great over wifi or data. I love the timesheets, they help me stay organized. Also the ability to add support tickets is perfect for out of office calls. The new layout is easier on the eyes and streamlined to work flawlessly over data.
A very user friendly layout. Smooth environment that works great over wifi or data. I love the timesheets, they help me stay organized. Also the ability to add support tickets is perfect for out of office calls. The new layout is easier on the eyes and streamlined to work flawlessly over data.
2016-12-08	A *****	Our field technicians have the company crm at their fingertips with this neat little app. The support case feature allows them to update their jobs in realtime and send the completed jobs back to our manager for review/invoice instantly instead of having to wait for paperwork to come back to the office. Also the ability to click on a customers address from the app and open straight into google maps for navigation is amazing.
Our field technicians have the company crm at their fingertips with this neat little app. The support case feature allows them to update their jobs in realtime and send the completed jobs back to our manager for review/invoice instantly instead of having to wait for paperwork to come back to the office. Also the ability to click on a customers address from the app and open straight into google maps for navigation is amazing.
2016-05-26	A *****	All information is in one place, accessible day or night. Remote online management of employees is now possible centrally, with seamless scheduling and no need for long-winded telephone conversation
All information is in one place, accessible day or night. Remote online management of employees is now possible centrally, with seamless scheduling and no need for long-winded telephone conversation
2016-05-25	A *****	It used to work fine; now it just crashes when I view support cases.
It used to work fine; now it just crashes when I view support cases.